Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital business, it is having us do things differently which brings sustainable change. This was seen throughout 2020 during the COVID-19 global pandemic. People from around the world stood up and helped each other, shared their time, goods, skills, and expertise which collectively crafted and shaped our response to COVID. Our environment was changed, capacities and capabilities implemented, behaviors emerged, and outcomes were managed. Interests and values were aligned and as empowered individuals having ownership with pride in who we are and what we do, we adopted and adapted. Knowing the issue, the importance to us, what we needed to do, and where to get help, enabled us to better ourselves and those around us. For the decisions made, we empowered and supported with variations to circumstances as required of us. This book provides the hands-on of “fixing the pipes and helping people” to capacity and capability build for the crafting and shaping of the emergent behaviors needed through our aligned interest and values with the empowered emotional ownership: “I do good work, change is coming, help me with the change, and I can do more.”

There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms. Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.

This edited book presents contributions from three different areas: cloud computing, digital mess and business algorithms on a single platform, i.e. Digital Business. The book is divided into four sections: (i) Digital Business Transformation, (ii) Cloud Computing, (iii) IOT & Mobility, and (iv) Information Management & Social Media, which are part of a holistic approach to information management and connecting the value chains of businesses to derive more throughput in the entire business ecosystem. Digital business is a niche area of computer science and business management, and its dimension is vast – it includes technologies such as cloud computing, Internet of Things, mobile platforms, big data applied in areas like ERP, data mining and business intelligence. Digital technologies have also challenged existing business models and will continue to do so. One of the key driving forces is the capacity of innovation and the commercialization of information and communication technologies. Providing insights into the new paradigm of digital business, the book is a valuable resource for research scholars, academics and professionals.

What is the state of digital adoption by businesses? Are businesses able to leverage and keep up with the rapid pace of technological change? What policies are needed to ensure robust adoption by start-ups and small businesses? This panel will take stock of business adoption in the enterprise and small business sectors of Canada, and explore the challenges and opportunities to digital technologies. A new body of Canadian research has shown that the majority of businesses are online and using a range of digital tools, from social media to e-commerce to mobile applications. A report by the Canadian Federation of Independent Business that polled over 2000 small and medium sized enterprises concludes that businesses of all sizes and from all sectors are adopting various digital technologies in their operations. Arriving at a similar conclusion a report by Start-up Canada, a trade association representing the Canadian start-up community determined that digital networks have vastly expanded potential market opportunities for small businesses, enabling them to reach customers world-wide. Yet, the research also highlight clear challenges and persistent divides in digital adoption among businesses. The reports broadly agreed that the complexity and time required to adopt digital tools is a significant challenge. The report from Start-up Canada highlighted the pressure of digital onboarding, technology implementation, and maintenance as a significant upfront investment in time and cost for small business owners. An OECD report suggests that training is a barrier to adopting digital technologies in Canada and other G20 nations. Data from the Canadian Chamber's survey revealed that only 37% of businesses invest in digital skills literacy, 50% invest in software training and only 31% invest in cybersecurity training. Moreover, survey data show that specific groups are particularly unequipped to leverage advanced digital tools. Women entrepreneurs are 20 per cent less likely to leverage digital technologies when operating their business than men. At the same time, digital adoption rates are two times higher amongst immigrant small business owners (SBO) than born-Canadians. Immigrant SBOs are also more likely to both leverage digital technologies in their companies and invest in digital skills building. These findings raise questions on the trends and barriers to online adoption. What are the hurdles inhibiting participation beyond the cost of access? How can we formulate policy that sparks adoption? With the aim of widening and deepening the TPRC community's knowledge of adoption issues, this panel will frame the challenge and ignite a data-driven, candid conversation using Canada as a case-study. The TPRC community will grapple with the big and broad question on how to ensure that the internet remains a meaningful and transformative technology the digital economy. The panel will be composed of the following voices. Panelist #1 will discuss a Canadian research study that provides insights on internet usage in the small business and start-up scene. Panelist #2 will provide a deeper dive into the challenges felt by enterprise-size businesses. Panelist #3 will consider the trends internationally, including but not necessarily limited to North America.

"This book analyzes the drivers of digital transformation of businesses by assessing digital transformation success factors in the short, medium and long run, using case studies of digital adoption by companies in different business sectors"--