Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system. New to the Third Edition: Examinations of current concerns and management trends in criminal justice agencies make you aware of the types of issues you may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more. Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes. Expanded coverage of technology in criminal justice helps you see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. Updated Career Highlight boxes demonstrate the latest data for each career presented. More than half the book has been updated with new case studies to offer you current examples of theory being put into practice. Nine new In the News articles include topics such as Recent terrorist attacks Police shootings Funding for criminal justice agencies New technology, such as police drones and the use of GPS monitoring devices on sex offenders Cybercrime, cyberattacks, and identity theft Updated references, statistics, and data present you with the latest trends in criminal justice.

Providing cutting-edge coverage of modern management theory, CRIMINAL JUSTICE ORGANIZATIONS: ADMINISTRATION AND MANAGEMENT, International Edition emphasizes the application of management techniques appropriate to each area of the criminal justice system. Known for its thoroughness, accessibility, and practicality, the book focuses on the both the “hows” and “whys” of management techniques, equipping readers with the skills, knowledge, and solid understanding they need to effectively deal with the management challenges they will face in their own careers. Completely current and relevant, the Fifth Edition includes thoroughly updated research, more statistics, and coverage of such key topics as civil liability, political power, ethics, budgeting, and more. Chapters begin with timely opening vignettes that immediately draw readers into management concepts and theory, while insight from actual CJ professionals is featured throughout the text.

This guide was developed to assist students, professors, executives of local criminal justice systems, and appointed and elected officials of general government to have a better understanding on how the criminal justice system should function. It may also be of special interest to citizens and public officials who sense that more collaboration and coordination is needed to enhance criminal justice decision making which, in turn, will have a positive impact on local criminal justice systems. Leslie J. Smith advocates that the performance of the criminal justice system should be measured in terms of achieving the goals and objectives of each component collectively. Although the legislative, judicial, and executive branches of the U.S. government are constitutionally independent and not required to engage in any coordinated planning activities, these requirements should not lead to poor performance. It is essential to promote positive government through increased collaboration by identifying philosophical principles that will promote the participation of citizens, law enforcement, judiciary, prosecution, corrections, victims, treatment providers, and educators in the development of strategies to prevent, reduce and control crime. There are approximately twenty states throughout the United States that have fostered criminal justice collaborations of this type. The key to accomplishing this objective is effective leadership. This approach is growing in popularity and this book will assist in the further development of this strategy. This guide provides a step-by-step strategy that simplifies the aforementioned issues. It will be especially advantageous for newly appointed criminal coordinators, planners, and others that are charged with creating a hands-on approach to coordinating their local criminal justice processes. Above all, as criminal justice presses forward to the future, the guide will assist in "bridging the gap" between traditional and contemporary approaches to criminal justice plann

Thoroughly updated and revised to reflect the most current events and information, Law Enforcement and Justice Administration, Second Edition, provides a comprehensive overview of the prevailing criminal justice organizations present in law enforcement, courts, and correctional systems. Using a realistic, field-based approach that combines theory with application, this text explores the operations, issues, and practices that administrators within criminal justice face today. This Second Edition blends historic administrative themes and concepts with future trends. It is the author’s intent to encourage practitioners and students to take an active stand in developing strategies to enhance the future of administration in Law Enforcement, in the Courts, and in Corrections. Throughout the text, five Contextual Themes are developed to aid the students in connecting the concepts of administration to key terms, and ultimately to the application of the concepts. The five Contextual Themes include: 1. Organization Functions 2. Employee Relations 3. Open Systems 4. Social Equity 5. Client-oriented Service Law Enforcement and Justice Administration, Second Edition is organized into three parts. Part I develops key concepts from the history of administrative practices into the five Contextual Themes. Part II applies these key concepts to contemporary criminal justice agencies using the Contextual Themes. Part III explores the application of the Contextual Themes in the future of criminal justice administration. Every new printed copy is packaged with full student access to unlock a variety of interactive study tools on the student companion website! (eBook version does not include access to the student companion website. Standalone access can be purchased here http://www.jblearning.com/catalog/9781449655150/) New to the Second Edition: * Now available in paperback! * Revised figures & tables and updated statistics throughout present the most current trends and data in Criminal Justice Administration * New section on the Pygmalion Effect * New section on Big Democracy * New sections on the Hoover Commission * A “Current Status of –“ section has been added to every chapter in Parts II and III to provide students with the most up-to-date perspective on the material just learned. Key Features: * Key terms and concepts listed at the end of each chapter, familiarize students with the language they will encounter at the administrative level. A compendium listing all terms and concepts is included at the end of the text for easy reference. * End of chapter review questions and activities promote further participation and research both inside and outside the classroom. * Instructor resources will include an Instructor’s Manual, PowerPoint lecture outlines, and a complete Test Bank. * Every new printed copy is packaged with full student access to unlock the variety of interactive study tools on the student companion website.

"One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable." —Emmanuel Amadi, Mississippi Valley State University Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system. New to the Third Edition: Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more. Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes. Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. Updated Career Highlight boxes demonstrate the latest data for each career presented. More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice. Nine new In the News articles include topics such as Recent terrorist attacks Police shootings Funding for criminal justice agencies New technology, such as police drones and the use of GPS monitoring devices on sex offenders Cybercrime, cyberattacks, and identity theft Updated references, statistics, and data present readers with the latest trends in criminal justice.