Where once computers and technology were viewed as great time savers and tools to enable greater profitability, businesses today view technology simply as a cost of doing business. Achieving Process Profitability: Building the IT Profit Center shows that the typical classification of IT as a cost center is wrong, lays out the three canons of IT and shows how to transform the attitudes and perceptions about computers and technology within a business in order to achieve the single, universal and undeniable mission of IT. Written in an easy-going and down-to-earth style that does not talk down to the reader, Achieving Process Profitability puts powerful and empowering concepts and ideas into action plans. Full of real-world examples and analogies that make it accessible to a CEO or an intern, Achieving Process Profitability will revolutionize your conceptions about computers and technology within business and show you exactly how to build the IT Profit Center.

Author of cult classics The Pumpkin Plan and The Toilet Paper Entrepreneur offers a simple, counterintuitive cash management solution that will help small businesses break out of the doom spiral and achieve instant profitability. Conventional accounting uses the logical (albeit, flawed) formula: Sales - Expenses = Profit. The problem is, businesses are run by humans, and humans aren't always logical. Serial entrepreneur Mike Michalowicz has developed a behavioral approach to accounting to flip the formula: Sales - Profit = Expenses. Just as the most effective weight loss strategy is to limit portions by using smaller plates, Michalowicz shows that by taking profit first and apportioning only what remains for expenses, entrepreneurs will transform their businesses from cash-eating monsters to profitable cash cows. Using Michalowicz's Profit First system, readers will learn that: · Following 4 simple principles can simplify accounting and make it easier to manage a profitable business by looking at bank account balances. · A small, profitable business can be worth much more than a large business surviving on its top line. · Businesses that attain early and sustained profitability have a better shot at achieving long-term growth. With dozens of case studies, practical, step-by-step advice, and his signature sense of humor, Michalowicz has the game-changing roadmap for any entrepreneur to make money they always dreamed of.

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

This book shows how to consistently obtain annual and multiannual manufacturing target profit regardless of the evolution of sales volumes, increasing or decreasing, using the Manufacturing Cost Policy Deployment (MCPD) system. Managers and practitioners within the manufacturing companies will discover a practical approach within the MCPD system that will help them develop and support their long-term, medium-term, and short-term profitability and productivity strategy. The book presents both the basic concepts of MCPD and the key elements of transforming manufacturing companies through MCPD system, as well as supporting the consistent growth of external and internal profit by directing all systematic and systemic improvements based on meeting the annual and multiannual Manufacturing Cost Improvement (MCI) targets and means for each Product-Family Cost (PFC). This book is unique because it presents two types of systematic and systemic improvement projects for MCI that have been applied over the years in various multinational manufacturing companies operating in highly competitive markets, in order to address the consistent reduction of unit manufacturing costs by improving the Cost of Losses and Waste (CLW). Readers will discover the practical approach of MCI based on a structured approach to MCPD system beyond the traditional approach to manufacturing improvements based mainly on improved time and quality. Therefore, from the perspective of the MCPD system, the multiannual manufacturing target profits are met while the annual and multiannual manufacturing target costs are a predetermined stake and not a result of the improvements already made.

Instructional policy and procedure book that focuses on improving and measuring processes, policies, and procedures through the use of five quality tools and a real-life case study.

About the Book: Unlock the Power Within ! … A Guide to Leadership Excellence Discover the key to unlocking your true potential with this indispensable book, tailored specifically for those in executive positions across private and government organizations. From the ambitious junior employee to the seasoned top-tier executive, this enlightening read offers invaluable insights and strategies to propel your career to unprecedented heights. Embracing a diverse range of readers, including entrepreneurs and individuals in influential leadership roles, even within the political arena, this book is a beacon of wisdom for those committed to the collective welfare of society, the betterment of our communities and the transformation of our nation. The book will help the readers to strive to make Bharat/India … a shining example of greatness on the global stage. Calling all aspiring Leaders of Tomorrow ! This book is an essential companion on the journey to become an effective and efficient leader in the near future. With its practical advice and visionary concepts, it equips you with the tools necessary to ascend the stairs of success at an accelerated pace. Don't miss out on this invaluable resource … it's a must-read for students who dare to dream big and are determined to make a lasting impact. ‘Satyamev Jayate’ … not a mere a slogan, it reflects the core values and aspirations of the Indian people. It encapsulates the timeless and universal principle that truth has the power to overcome darkness and lead to a better world. It serves as a constant reminder for individuals and society to uphold truth, righteousness and moral values in all endeavours. Let all of us rethink … The book provides an opportunity for an introspection by all the readers and to re-think about their current style of leadership and how it could really be for better governance, … throws light on various steps for perusal and also the suggested actions for implementation at ground level. About the Author: BK & Vir Sapan Kumar Bardhan is an author and a veteran stalwart of national repute in the field of Total Quality Management (TQM), Life Coaching, People & Organisation/Human Resource Development, Integrated Management Systems & Assessments, Training & Business Consulting. He is a Civil Engineer by profession but Professionally Qualified in TQM through IRD Inc. USA & AOTS, Japan along with a vast number of prestigious National & International Certifications in Lean Management & IMS Auditing and Business Process Re-engineering. Mr. Sapan is a motivational speaker too and has an enriched experience of about forty five years in Industries, which includes Senior Positions in large corporates, Consulting Faculty, Trainer and Assessor of numerous organisations. His first book ‘Unfolding Success‘ -Amazon Bestseller has acted like a guiding lighthouse to many readers and continues to inspire new readers.