Celebrates and acknowledges the contribution Professor Peter Brophy has made over a career spanning 37 years to the field of library and information studies. Reflecting on his work, this title offers strategies for the future direction of library and information services in the virtual era.

Does Delivery Performance systematically track and analyze outcomes for accountability and quality improvement? Is there a critical path to deliver Delivery Performance results? Delivery Performance in management -Strategic planning How would one define Delivery Performance leadership? What are the rough order estimates on cost savings/opportunities that Delivery Performance brings? This easy Delivery Performance self-assessment will make you the credible Delivery Performance domain standout by revealing just what you need to know to be fluent and ready for any Delivery Performance challenge. How do I reduce the effort in the Delivery Performance work to be done to get problems solved? How can I ensure that plans of action include every Delivery Performance task and that every Delivery Performance outcome is in place? How will I save time investigating strategic and tactical options and ensuring Delivery Performance costs are low? How can I deliver tailored Delivery Performance advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Delivery Performance essentials are covered, from every angle: the Delivery Performance self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Delivery Performance outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Delivery Performance practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Delivery Performance are maximized with professional results. Your purchase includes access details to the Delivery Performance self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Winner of the Shingo Publication Award Accelerate your organization to win in the marketplace. How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations. Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level.

Do you look to improve service sales and service delivery consistency? how many reports should there have been from all service delivery points? How do you monitor suppliers service delivery performance levels? How do you determine quality of service delivery? How can you reduce the unit cost of IT service delivery? This easy Service Delivery self-assessment will make you the reliable Service Delivery domain authority by revealing just what you need to know to be fluent and ready for any Service Delivery challenge. How do I reduce the effort in the Service Delivery work to be done to get problems solved? How can I ensure that plans of action include every Service Delivery task and that every Service Delivery outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Delivery costs are low? How can I deliver tailored Service Delivery advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Delivery essentials are covered, from every angle: the Service Delivery self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Delivery outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Delivery practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Delivery are maximized with professional results. Your purchase includes access details to the Service Delivery self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Delivery Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Sufficient funding and efficacious technology may be necessary conditions for achieving health gains, but experience in many countries confirms that they are not sufficient. Effective and efficient service delivery is the point at which the potential of the health system to improve lives meets the opportunity to realize health gains. Health service delivery performance means access and use by those in need; adequate quality of care to produce health benefits; efficient use of scarce resources; and organizations that can learn, adapt, and improve for the future. All too often, potential benefits are not realized because service delivery underperforms. Organizations must combine financial, physical, and human resources to deliver health services. However, organizations can be complex, and this complexity must be considered in developing strategies for change. This guide will help planners and policy makers navigate the complexity and make better decisions to improve health services. Users of this Guide will find practical advice about what performance means in service delivery as well as how to measure the performance of service delivery organizations. The Guide discusses reforms to service delivery organizations at the system level and at the individual facility level. It emphasizes the internal workings of the organization as well as the external environment in which an organization functions, and discusses its capacity to develop and manage change. A diverse set of theories and concepts explaining organization performance are brought together and compared. Guidance is given on how to identify the root causes of poor performance, the most plausible explanations underlying these causes, and the right strategies to address and improve performance.

This report is a user's guide for defining, measuring, and improving the performance of health service delivery organizations. The authors define six core performance domains: quality, efficiency, utilization, access, learning, and sustainability and provide a compendium of metrics that have been used to measure organizational performance in each of these six domains. The compendium, which includes 116 distinct categories of metrics, is based on a detailed literature review of peer-reviewed empirical studies of health care organizational performance in World Bank client countries. Based on reading of the literature, the authors define seven major strategy areas potentially useful for improving performance among health care organizations: 1) standards and guidelines, 2) organizational design, 3) education and training, 4) process improvement and technology and tool development, 5) incentives, 6) organizational culture, and 7) leadership and management. The authors provide illustrations of facility-level interventions within each of the strategy areas and highlight the conditions under which certain strategies may be more effective than others. The authors propose that the choice of strategy targeted at organizational level to improve performance should be informed by the identified root causes of the problem, the implementation capabilities of the organization, and the environmental conditions faced by the organization.