In the early 1970s, a new wave of public service announcements urged parents to "help end an American tradition" of child abuse. The message, relayed repeatedly over television and radio, urged abusive parents to seek help. Support groups for parents, including Parents Anonymous, proliferated across the country to deal with the seemingly burgeoning crisis. At the same time, an ever-increasing number of abused children were reported to child welfare agencies, due in part to an expansion of mandatory reporting laws and the creation of reporting hotlines across the nation. Here, Mical Raz examines this history of child abuse policy and charts how it changed since the late 1960s, specifically taking into account the frequency with which agencies removed African American children from their homes and placed them in foster care. Highlighting the rise of Parents Anonymous and connecting their activism to the sexual abuse moral panic that swept the country in the 1980s, Raz argues that these panics and policies—as well as biased viewpoints regarding race, class, and gender—played a powerful role shaping perceptions of child abuse. These perceptions were often directly at odds with the available data and disproportionately targeted poor African American families above others.

In Abusive Supervision in Government Agencies, Caillier uses both quantitative and qualitative survey data, a mixed-method approach, to argue that certain organizational norms and subordinate factors either increase or decrease the presence of abusive supervision in agencies and that when employees experience abusive supervision, their well-being and work attitudes are adversely affected. In addition, a mixed-method approach is used to contend that problems concerning the abusive supervision process are pervasive in agencies. More specifically, many targets of abuse supervision fail to report the incident, and for those who do, agencies seldom do anything to stop abusive supervisors and the overwhelming majority of targets experience some form of retaliation for reporting the abuse. The author also uses qualitative data to argue that many agencies still do not have a robust workplace aggression policy. The author concludes by identifying future directions for research concerning abusive supervision.

Nothing available that directly competes The extent of institutional abuse tends to be played down - it is still something of a taboo subject Material on abuse of adults in mental health settings has been a relatively neglected field

The book Contemporary Perspectives in Corporate Social Performance and Policy - The Middle Eastern Perspective is our endeavor to deepen the current discussion about business and institutional activity in Middle Eastern countries and disseminate the new perspective of the scientific inquiry in the responsibility of various organization operating in this part of the world. The book is divided into four parts: “Introduction”, “Reality and Challenges of Corporate Social Performance - The Middle Eastern Perspective”, “Corporate Social Responsibility in Middle Eastern countries”, “Corporate Social Performance –specific problems”. There were included some theoretical and practical contributions into the topic of corporate social responsibility and corporate social performance based on experiences from different countries (such as Israel, Turkey, United Arab Emirates). We hope that this volume will help to understand better this specific region and its business activities.

Human Rights Watch is increasingly recognized as the world’s leader in building a stronger awareness for human rights. Their annual World Report is the most probing review of human rights developments available anywhere. Written in straightforward, non-technical language, Human Rights Watch World Report prioritizes events in the most affected countries during the previous year. The backbone of the report consists of a series of concise overviews of the most pressing human rights issues in countries from Afghanistan to Zimbabwe, with particular focus on the role—positive or negative—played in each country by key domestic and international figures. Highly anticipated and widely publicized by the U.S. and international press every year, the World Report is an invaluable resource for journalists, diplomats, and all citizens of the world.

Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.