This study argues that there is little hope of maintaining quality in higher and further education unless those in academia share common goals. It demonstrates how results can be achieved if the principles of high quality learning are applied along with total quality management-type strategies.

June and Dec. issues contain listings of periodicals.

This volume investigates our ability to capture, and then apply, expertise. In recent years, expertise has come to be regarded as an increasingly valuable and surprisingly elusive resource. Experts, who were the sole active dispensers of certain kinds of knowledge in the days before AI, have themselves become the objects of empirical inquiry, in which their knowledge is elicited and studied -- by knowledge engineers, experimental psychologists, applied psychologists, or other experts -- involved in the development of expert systems. This book achieves a marriage between experimentalists, applied scientists, and theoreticians who deal with expertise. It envisions the benefits to society of an advanced technology for capturing and disseminating the knowledge and skills of the best corporate managers, the most seasoned pilots, and the most renowned medical diagnosticians. This book should be of interest to psychologists as well as to knowledge engineers who are "out in the trenches" developing expert systems, and anyone pondering the nature of expertise and the question of how it can be elicited and studied scientifically. The book's scope and the pivotal concepts that it elucidates and appraises, as well as the extensive categorized bibliographies it includes, make this volume a landmark in the field of expert systems and AI as well as the field of applied experimental psychology.