Consumer rights continually evolve and change and this book lays out all of the changes to 2013 in a clear and concise way. Areas such as legislation covering the use of credit cards and credit generally, plus distance selling regulations, are all areas that have been affected by the introduction of European legislation. These are covered in depth along with the main body of consumer law.

A comprehensive guide to the British legal system and the practical use of the courts when contemplating any form of legal action. The book will enable the reader to understand this complex area and to feel confident enough to embark on the process of going to court - in most cases without the use of a solicitor. Overall, this concise book will prove invaluable to all who read it, containing a wealth of information about all areas of the law.

A Guide to The Rights of the Private Tenant is a concise guide to the rights of the tenant of private rented residential property. Changes to the law to 2013 are covered, including to European Law and changes to the benefit system. The book will enable anyone to understand the complex area of law that governs the area of residential housing and to understand the relationship between landlord and tenant. It is ideal for anyone who wishes to understand the processes involved, and also for those who want a clear and practical guide.

The latest publication in the Straightforward Guides series is a concise guide to the rights of the tenant of private, rented residential property. Changes to the law for 2011 are fully covered, including changes to European law. The book will enable anyone to understand the complex area of law that governs residential housing and to understand the relationship between landlord and tenant.

Consumer rights continually evolve and change and this book lays out all of the changes to 2015 in a clear and concise way. Areas such as legislation covering the use of credit Cards, and credit generally, plus distance selling Regulations, all areas that have been affected by the introduction of European legislation, are covered in depth along with the main body of consumer law. A Guide to the Rights of the Consumer is a clear, concise and illuminating book which all categories of reader will find invaluable.

In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestlé, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today’s consumer.

A concise guide to all aspects of company law in the United Kingdom as it affects and governs the operations of a company and the business environment in general. Also outlines the changes in the way companies must account for operations since the Companies Act 2006.