Good,No Highlights,No Markup,all pages are intact, Slight Shelfwear,may have the corners slightly dented, may have slight color changes/slightly damaged spine.

Good,No Highlights,No Markup,all pages are intact, Slight Shelfwear,may have the corners slightly dented, may have slight color changes/slightly damaged spine.

How quickly the technological 'flavour of the month' changes. At the beginning of the 1980's many saw 'robotics' as being something of a pana cea for those problems in the manufacturing industries which had been exacerbated by the world recession. Those working at the time in the field of robotics stressed that robots themselves were only part of the solution. Yet in many quarters the 'hype' for the new technology apparently knew few bounds, resulting, inexorably, in many industries painfully discover ing for themselves a new realism, closely followed by disillusionment. In its wider sense the term 'robotics' covers an extremely broad spec trum of technologies ranging from extremely flexible, highly sensory and integrated systems capable of handling a very diverse product range, through to comparatively inflexible, high volume systems which can merely handle slightly different variations of the same basic product. As a result of the one 'buzzword' referring to such a variety of actual system types, the disillusionment which started to become apparent during the early 1980's acted as something of a double edged sword. A given com pany might consider a particular robotics-based technological solution to its production problems, find that it was unsuitable, and so renounce all robotics approaches as inappropriate. Yet just because one position on that spectrum of technological solutions was unsuitable for the company should not have led them to assume that there was no other robotics solu tion that was appropriate.

Service is the up and coming discipline for the 22nd century. But exactly what is service? Many people think that service is what people do – no more, no less. Nothing can be farther from the truth. Then, if so, why is the service community in constant disarray. Startup businesses fail on a regular basis. Why? They simply do not provide good service. Many persons in responsible positions rarely give service even a brief notice. What they subconsciously think about service has to be the truth. How often do you hear exclamations like, I’ll never fly again, especially on that airline? What about, I’ve had it with fast food restaurants. Have you ever heard a student say, I’ll never take another course from that professor? Or, it’s a great car but the service stinks. What about, He may be a great doctor, but he treats all patients like thy are not human. So, what do you do if you own or manage a small business and want to start off right? That’s an easy question. You simply send new employees, or even experienced ones, to service school. You’ve heard of computer school, but have you heard of service school. There are books on computer, for example, all over the place. But, you probably have never seen one – a book, that is – about service. Is an automobile dealership the same as a pharmacy? At the service level, you can bet they are. This book will tell you all you need to know about providing great service. Have you ever heard of a 2-hour seminar on how to give good service? I bet you haven’t. Sometimes, a manager will give suggestions, but that is about it. This book is a service resource. Have you experienced a doctor’s office that calls a patient concerning what time his or her appointment is? Have you had a car dealer tell you they have lost your car? Has a doctor operated on the wrong leg? Maybe, even the wrong person. A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But, what exactly are the best practices, principles, and theories of service? The actual study of service is a relatively new field, but it is one that can open the door to a better understanding of the essential part of our lives. In this little book, Harry Katzan, Jr., founder and editor of the Journal of Service Science, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clear view of service to help managers pinpoint the exact issues they need to tackle. With a comprehensive bibliography, examples, and a highly engaging writing style, this little book on service provides is perfect for the professional and laymen alike. Discover how you can put information about service to work for you.

This book is a complete introduction to artificial intelligence for its beginning in 1956 in a conference on the subject at Dartmouth College. The term AI was conined by John MCarthy and others. The book covers the modern topics such as Chatgpt and Watson at IBM. The book covers learning, thinking, generative systems, and other modern topics. The book is easy to read and is accessible to persons of all ages. There is no violence, no sex, and no bad language.