Librarians constantly conduct searches for their customers and for themselves. However the internet and technology are constantly changing, resulting in pressure on librarians to keep up-to-date with how best to use the internet. This guide offers advice on how to use the internet and how to gain the information required most effectively. It covers for example: how to search in order to achieve the best results (strategies, what to ask and examples) and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want. Helps a librarian deliver perfect customer service with confidence Provides practical tips and hints Written by a highly respected and experienced practitioner

Learn how to help your library patrons deepen their internet searches to more effectively find information, images, videos, statistics, maps, books, definitions, translations, and more. You know how to dash off a quick Google search, but do you know how to go further with your searching to get everything you actually need? Written in an engaging, conversational tone, this handy guide introduces you to shortcuts and some of the hidden features and filters offered by many search tools—such as limiting by site, domain, or date—and to several free but little-known search tools. With concrete examples and practical how-to tips, you'll learn to effectively search Google, Wolfram Alpha, social media platforms, and other internet search tools—and how to teach your patrons to do the same. The information comprised in this volume can be easily shared with patrons to help them in their searches and may be used in information literacy courses.

This guide is for librarians and library patrons who are not already members of the Internet family of users. It provides: a snapshot of the networking services available at the time of publication; a discussion of the concepts and terms in use; and a bibliography of the notable guides that document the search techniques, navigational tools and information resources available.

With the world becoming increasingly more dependent upon the Internet, libraries offer an essential service by providing access to this worldwide network. To help their patrons, modern librarians must have a thorough understanding of this technology. Integrating the Web into Everyday Library Services: A Practical Guide for Librarians is a comprehensive guide to a variety of aspects of Internet use and research. The book is basic, assuming only a basic understanding of computer use and Internet research. This guide begins with: a basic explanation of the mechanics of the Internet and World Wide Web, then moves on to explore the variety of ways that a user can discover online information, how information is stored online via the cloud, and how a librarian can enhance his or her library's online presence. Later chapters explain: how to use the Internet to communicate, how to help patrons research and evaluate information, and how to protect patrons and yourself from online dangers. The final chapter is devoted to helping librarians solve basic computer problems that their patrons may encounter, including troubleshooting Internet connections.

In this updated and expanded second edition of her popular guidebook, Searcher columnist Irene McDermott once again exhorts her fellow reference librarians to don their pith helmets and follow her fearlessly into the Web jungle. She presents new and improved troubleshooting tips and advice, Web resources for answering reference questions, and strategies for managing information and keeping current. In addition to helping librarians make the most of Web tools and resources, the book offers practical advice on privacy and child safety, assisting patrons with special needs, Internet training, building library Web pages, and much more

This guide aims to familiarize public librarians with the Internet, in order to help in their information work. It demonstrates the main procedures and sources needed to explore the Internet, including creating a public library web site, understanding and using Internet addresses, and net techniques. The book covers all the issues affecting public library use, as well as identifying key resources in: reference materials (for example, sport, travel and history), literature, children's work including homework, family history, community information, business information and lifelong learning. It can be used by public librarians with little or no experience of the Internet.