A Good Practice Guide for Effective Complaint Handling
Title | A Good Practice Guide for Effective Complaint Handling PDF eBook |
Author | |
Publisher | |
Pages | 53 |
Release | 1997 |
Genre | Complaints (Administrative procedure) |
ISBN |
Better Practice Guide to Complaint Handling
Title | Better Practice Guide to Complaint Handling PDF eBook |
Author | |
Publisher | |
Pages | 31 |
Release | 2009 |
Genre | Complaints (Administrative procedure) |
ISBN |
Righting Wrongs
Title | Righting Wrongs PDF eBook |
Author | Roy Gregory |
Publisher | IOS Press |
Pages | 516 |
Release | 2000 |
Genre | Political Science |
ISBN | 9781586030445 |
6. Ombudsman in Australia: Dennis Pearce
Administrative Justice in Context
Title | Administrative Justice in Context PDF eBook |
Author | Michael Adler |
Publisher | Bloomsbury Publishing |
Pages | 558 |
Release | 2010-04-30 |
Genre | Law |
ISBN | 1847315755 |
This book comprises a definitive collection of papers on administrative justice, written by a set of very distinguished contributors. It is divided into five parts, each of which contains articles on a particular aspect of administrative justice. The first part deals with the impact of 'contextual changes' on administrative justice and considers the implications of changes in governance and public administration, management and service delivery, information technology, audit and accounting, and human rights for administrative justice. The second part deals with conceptual issues and describes a number of competing approaches to the administrative justice. The third part deals with the application of administrative justice principles to private law disputes while the fourth part deals with the distinctive characteristics of administrative justice in three other jurisdictions. The final part deals with current developments in administrative justice and the book concludes with a discussion of legislative and policy developments in the UK. The general approach of the book is socio-legal and interdisciplinary. The chapters adopt a variety of disciplinary perspectives, including those derived from political science, public policy, social policy, accounting and information technology as well as from law. Although most of the contributors are academics, some are practitioners. For these reasons, the book should be of interest to lawyers, particularly those with interests in administrative law, and to social scientists, particularly those with interests in public administration, public policy and public management.
Best Practice Guideline
Title | Best Practice Guideline PDF eBook |
Author | British Retail Consortium |
Publisher | |
Pages | 26 |
Release | 2009-07-31 |
Genre | |
ISBN | 9780117066373 |
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system
The Howard Government
Title | The Howard Government PDF eBook |
Author | Gwynneth Singleton |
Publisher | UNSW Press |
Pages | 226 |
Release | 2000 |
Genre | History |
ISBN | 9780868407616 |
Contributors examine in detail a range of issues, including the controversy over the role of the High Court, economic management, waterfront reform and industrial relations, the Centrelink initiative, privatization, and contracting out.
Corporate Guide to Effective Complaint Management
Title | Corporate Guide to Effective Complaint Management PDF eBook |
Author | M. Lauren Basham |
Publisher | |
Pages | 66 |
Release | 1994 |
Genre | Consumer complaints |
ISBN |