Organisation Development, as a field, is messy, imperfect and hard to get hold of - it is like nailing jelly to the wall. A Field Guide for Organisation Development offers a variety of perspectives and unparalleled experiences from practitioners and researchers who all share an interest and involvement in Organisation Development (OD). In it are multiple voices, mindsets and practices - not all of which necessarily agree with each other. Leading OD practitioners present a contemporary, practical guide that tackles the dilemmas and polarities that face anyone studying or practising within the OD arena, and encourages them to develop their own particular practice of OD in a way that is appropriate for their context, skills and preferences, while challenging them to look beyond what comes naturally. Here are new ways to support the growth and development of an organisation from modest endeavours that are small in scale to organisation-wide change programmes. A Field Guide for Organisation Development is as comprehensive a resource to support the practice of OD as can be found anywhere. It covers issues of organisational health as well as offering tools aimed at supporting practitioners to survive in the harsh realities of organisational life. It contains chapters on the OD practitioner, on groups, on culture, on data and evaluation. It offers perspectives on change, on the relationship between OD and HR, and on the use of external consultants.

The Proven Approach to Prospecting for the Long Sales Cycle It's a fact: 92 percent of C-level executives never respond to e-mail blasts or cold calls . . . so why would you continue to rely on these approaches to generate new business? If you're like most sales professionals, it's time to transform your selling method by listening rather than talking and by asking questions rather than stating opinions. In short, you need to be customer-centric. This revolutionary new guide will show you how. The CustomerCentric Selling Field Guide to Prospecting and Business Development gives you the tools and methods necessary to refocus your energy from blindly delivering sales pitches to developing lasting relationships with profitable clients. This clear, concise, and proven-effective field guide covers: The six steps to prospecting success Calculating pipeline strength and requirements Successfully engaging decision makers at the "point of need" Ways to develop and deliver a sales-ready message How to leverage relationships through social networking The CustomerCentric Selling Field Guide to Prospecting and Business Development provides the tools you need to improve prospecting and business development effectiveness. Most important, it helps you increase productivity, win more business, and develop lasting relationships with your ideal customers.

The first book in a new reference series developed by the Harvard Business School Press and The Economist Books, Field Guide to Business Terms provides key information business executives will find indispensable as they confront the many challenges of the workplace. Organized to permit swift and easy access, the guide begins with a short introductory essay on current issues in management, followed by a glossary covering essential business terms and concepts. Highly accessible and original, this guide is distinguished by its clarity, sophisticated wit, and deep understanding of management.

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This groundbreaking book includes Winning Insights from... JPMorgan * The Container Store * Fossil * KidKraft * National Motor Club * Sears * Southwest Airlines * The Hartford * UCLA Health Center * and more! There is no such thing as a one-size-fits-all strategy, especially in today’s highly complex and competitive world of business. But there is such a thing as a one-size-fits-all approach to business success . . . it's called the Art of Adherence. A good strategy gets you in the game, but adhering to your strategy gets you into the winner's circle. With today's microwave mentality, business leaders often abandon strategies quickly because they don’t yield immediate results. Learn how world-class leaders and organizations master the Art of Adherence. Stick with It reveals a time-tested, real-world validated formula for winning: FOCUS X COMPETENCE X PASSION = ADHERENCE When you consistently sharpen Focus, build Competence, and ignite Passion, you plant the seeds of victory. Initially, you may not see tangible results, but rest assured growth is occurring under the surface. As individuals and teams stick with it, momentum builds, creating a self-reinforcing cycle of victory. The authors, including leadership guru Lee J. Colan, draw upon 25 years of corporate leadership, field research, executive consulting, and training with many of the world’s leading organizations. They combine real-world stories with cut-through-the-clutter tools so you can convert this rapid-read book into fast results. READ STICK WITH IT TODAY AND WIN TOMORROW! Praise for Stick With It: "We have successfully applied Colan's powerful tools for 12 years to drive our business growth and team engagement. Stick with It delivers a clear model and tools presented in Colan's practical and actionable style." -- Barry E. Davis, President and CEO, Crosstex Energy Services "The Adherence Equation (Focus x Competence x Passion) is a powerful formula for driving growth and winning in today's market. Stick with It balances research with real-world examples to deliver field-tested tools. You can read it on Friday and apply it on Monday." -- John Walker, COO, KidKraft "Stick with It simplifies the complex topic of business execution. We have applied these concepts to create winning business results and a winning culture." -- Paul Spiegelman, CEO, The Beryl Companies "This book is the secret sauce to being successful with ANY strategy. Stick with It is a practical guide for avoiding the very reason that most strategies fail—lack of adherence. The authors bring in real-world and understandable examples that will make you and your organization soar to new heights." -- David T. Feinberg, MD, MBA, President and CEO, UCLA Health System "The authors hit the bull's-eye! In our company, one of the single biggest challenges is finding leaders who will execute a plan. I strongly recommend Stick with It to any leader who wants to build a successful team." -- Jerry Crawford , President, Jani-King International, Inc.

"Once again, Bob Diamond has cut to the heart of the matter and has given us a field guide?actually a handbook?of real, hands-on academic leadership. He has assembled an elite group of contributors who provide insights and guidance, which will be useful for all academic leaders?new and old, public or private, CEO or assistant." -- Charles E. Glassick, senior associate emeritus, The Carnegie Foundatio

Organisation Development, as a field, is messy, imperfect and hard to get hold of - it is like nailing jelly to the wall. A Field Guide for Organisation Development offers a variety of perspectives and unparalleled experiences from practitioners and researchers who all share an interest and involvement in Organisation Development (OD). In it are multiple voices, mindsets and practices - not all of which necessarily agree with each other. Leading OD practitioners present a contemporary, practical guide that tackles the dilemmas and polarities that face anyone studying or practising within the OD arena, and encourages them to develop their own particular practice of OD in a way that is appropriate for their context, skills and preferences, while challenging them to look beyond what comes naturally. Here are new ways to support the growth and development of an organisation from modest endeavours that are small in scale to organisation-wide change programmes. A Field Guide for Organisation Development is as comprehensive a resource to support the practice of OD as can be found anywhere. It covers issues of organisational health as well as offering tools aimed at supporting practitioners to survive in the harsh realities of organisational life. It contains chapters on the OD practitioner, on groups, on culture, on data and evaluation. It offers perspectives on change, on the relationship between OD and HR, and on the use of external consultants.