"This should be required reading by every school administator, every teacher, every board member and all university faculty involved in the training of teachers. There is no doubt that we need to squeeze all blame, all coerion and all criticism out of any people-related business. Not until we realize that schools are in a people business will we ever be able to make meaningful changes." --Dr. Albert Mamary, former superintendent of schools, Johnson City, New York

Georgette Heyer's Regency romance novels have charmed and delighted millions of readers. Her smart, independent heroines and dashing heroes brilliantly illuminate one of the most exciting and fascinating eras of English history, when drawing rooms sparkled with well-dressed nobility, and romantic intrigues ruled the day. The spirited and independent Miss Annis Wychwood is twenty-nine and well past the age for falling in love. But when Annis embroils herself in the affairs of a pretty runaway heiress, Miss Lucilla Carleton, she is destined to see a great deal of her fugitive's uncivil and high-handed guardian, Mr. Oliver Carleton. Befriending the wayward girl brings unexpected consequences, among them the conflicting emotions aroused by her guardian, who is quite the rudest man Annis has ever met... Praise for Georgette Heyer and Lady of Quality: "In this delectable Georgette Heyer novel, the lady of quality and her bit-of-a-rake swain are the ones on whom our eyes are fixed. They don't play us false. Miss Heyer is in top form...romantic, amusing, and full of tart-tongued comment on the mores of the time."—Publishers Weekly "A writer of great wit and style...I've read her books to ragged shreds."—Kate Fenton, Daily Telegraph "Set in Bath in the last years of the Regency, it has the authentic Heyer sparkle."—Woman's Journal

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.

A Companion to Environmental Philosophy is a pioneering work in the burgeoning field of environmental philosophy. This ground-breaking volume contains thirty-six original articles exemplifying the rich diversity of scholarship in this field. Contains thirty-six original articles, written by international scholars. Traces the roots of environmental philosophy through the exploration of cultural traditions from around the world. Brings environmental philosophy into conversation with other fields and disciplines such as literature, economics, ecology, and law. Discusses environmental problems that stimulate current debates.

A Companion to Ancient Epic presents for the first time a comprehensive, up-to-date overview of ancient Near Eastern, Greek and Roman epic. It offers a multi-disciplinary discussion of both longstanding ideas and newer perspectives. A Companion to the Near Eastern, Greek, and Roman epic traditions Considers the interrelation between these different traditions Provides a balanced overview of longstanding ideas and newer perspectives in the study of epic Shows how scholarship over the last forty years has transformed the ways that we conceive of and understand the genre Covers recently introduced topics, such as the role of women, the history of reception, and comparison with living analogues from oral tradition The editor and contributors are leading scholars in the field Includes a detailed index of poems, poets, technical terms, and important figures and events

A Companion to Folklore presents an original and comprehensive collection of essays from international experts in the field of folklore studies. Unprecedented in depth and scope, this state-of-the-art collection uniquely displays the vitality of folklore research across the globe. An unprecedented collection of original, state of the art essays on folklore authored by international experts Examines the practices and theoretical approaches developed to understand the phenomena of folklore Considers folklore in the context of multi-disciplinary topics that include poetics, performance, religious practice, myth, ritual and symbol, oral textuality, history, law, politics and power as well as the social base of folklore Selected by Choice as a 2013 Outstanding Academic Title

This collection of highly original narrative poems is written in the voice of frontiersman Daniel Boone and captures all the beauty and struggle of nascent America. We follow the progression of Daniel Boone's life, a life led in war and in the wilderness, and see the birth of a new nation. We track the bountiful animals and the great, undisturbed rivers. We stand beside Boone as he buries his brother, then his wife, and finds comfort in his friendship with a slave named Derry. Praised for his originality, Maurice Manning is an exciting new voice in American poetry. The darkest place I've ever been did not require a name. It seemed to be a gathering place for the lint of the world. The bottom of a hollow beneath two ridges, sunk like a stone. The water was surely old, the dregs of some ancient sea, but purified by time, like a man made better by his years, his old hurts absorbed into his soul, his losses like a spring in his breast. -from "Born Again"