Q: What's the one skill that every great leader needs to have? A: The ability to ask and answer the right questions.

A unique and powerful strategy for leading others In this newly revised third edition of Leading with Questions, renowned global leadership consultants Michael Marquardt and Bob Tiede describe how to ask powerful questions that generate short-term and long-term results and success. They show you how effective leaders use questions to encourage participation and teamwork, foster creative thinking, empower others, create relationships with customers, and solve problems. The authors offer step-by-step guidance on the process of learning the art of questioning and techniques—like active listening and follow-ups – you can use in myriad situations with individuals, teams, and entire organizations. You’ll also find: The most recent research on how questions change people and companies for the better Interviews with over 40 world-leading executives and managers from a wide variety of industries and regions Concrete, hands-on strategies for generating short-term results and long-term change with questions Perfect for managers, executives, and other business leaders, Leading with Questions will earn a place on the bookshelves of anyone interested in better engaging with and leading others.

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Annotation Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: Customers ("Why do you do business with our competition?") -- Employees ("What's a recent management decision you didn't understand?") -- And even themselves ("What do I want to be remembered for?").

Click ′Additional Materials′ for downloadable samples "Not just for reference, this is an essential learning resource for libraries and the personal collections of modern leaders. Narratives, examples, photographs, and illustrations illuminate the ideas and concepts being examined, making the set readable, attention-grabbing, and unordinary. Readers can explore leadership theories and practices, and examine the effects of leadership. More volumes are promised in this source that brings interest and excitement to a subject overlooked by the consultants, CEOs, and coaches whose earlier works captured a small view of leadership subject matter. Summing Up: Highly recommended for all collections." --CHOICE "Because there really is nothing available like this encyclopedia, it is a must buy for academic libraries. Extremely well done, with good quality print and illustrations, this work should become an important resource for active citizens as well as for managers and scholars." --BOOKLIST (starred review) "Because of its breadth, ease of navigation, high level of scholarship, clear writing, and practical format, this model encyclopedia should help establish leadership as a normative field of study. Highly recommended." --LIBRARY JOURNAL (star review) "SAGE has, again, been the first to hit the market with a major reference in a rapidly growing field of the social sciences. Virtually every academic and large public library will need the Encyclopedia of Leadership." --BOOK NEWS "The enormous demands on leadership in today′s world-the rise of militant followings; the struggle of long-suppressed people to rise to leadership positions; the heightened demand for moral, principled leadership--all these dynamic forces contribute to making this encyclopedia timely--and timeless." --From the Foreword by James MacGregor Burns, Williams College, author of Leadership and winner of the Pulitzer Prize and National Book Award "As the field of leadership studies expands, and the list of important authors and concepts grows, the time is at hand for a comprehensive encyclopedia of leadership. This collection will be welcomed by all who want to understand this important and complex field." --Howard Gardner, John H. and Elisabeth A. Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education and author of Good Work: When Excellence and Ethics Meet (2001) and Leading Minds: An Anatomy of Leadership (1995) "In 1975 a wag declared that the concept of leadership should be abandoned. It was not, of course. The 300 contributors to the Encyclopedia of Leadership are leaders among the many thousands of scholars responsible for the health and vast breadth of leadership studies. They show us that leadership plays an important, increasingly integral role today in fields ranging from world politics to community development." --Bernard M. Bass, Distinguished Professor Emeritus, Center for Leadership Studies, School of Management, Binghamton University and author of Transformational Leadership: Industrial, Military and Educational Impact (1998) and Leadership and Performance beyond Expectations (1985) "This new Encyclopedia provides leaders with the historical perspective and a vision of the tenuous future so essential if leaders of the future are to redefine leadership on their own terms, with their own people." --Frances Hesselbein, Chairman of the Board of Governors, Leader to Leader Institute (formerly the Drucker Foundation) and coeditor of On Creativity, Innovation, and Renewal: A Leader to Leader Guide (2002) and Leading Beyond the Walls (1999) From the earliest times people have been entranced by stories about leaders—about Greek city state rulers, Roman consuls, Chinese emperors, religious potentates, military conquerors, and politicians. Perhaps more importantly, leadership is a challenge and an opportunity facing millions of people in their professional and personal lives. The Encyclopedia of Leadership brings together for the first time everything that is known and truly matters about leadership as part of the human experience. Developed by the award-winning editorial team at Berkshire Publishing Group, the Encyclopedia includes hundreds of articles, written by 280 leading scholars and experts from 17 countries, exploring leadership theories and leadership practice. Entries and sidebars show leadership in action—in corporations and state houses, schools, churches, small businesses, and nonprofit organizations. Questions the Encyclopedia of Leadership will answer: - What is a leader? - What is a great leader? - How does someone become a leader? - What are the types of leadership? - How can leadership theories help us understand contemporary situations? - How can I be a good (and maybe great) leader? The Encyclopedia of Leadership is an unprecedented learning resource. Scholars, students, professionals, and active citizens will turn to the Encyclopedia for guidance on the theory and practice of leadership, for the stories of great leaders, and for the tools and knowledge they need to lead in the 21st century. Key Features - Four volumes - 400 substantive articles, ranging in length from 1000-6000 words - 200 photographs and other illustrations - 250 sidebars drawn from public records, newspaper accounts, memoirs, and ethnography Key Themes - Biographies - Case studies - Followers and followership - Gender issues - Leadership in different disciplines - Leadership in different domains - Leadership styles - Personality characteristics - Situational factors - Theories and concepts The Encyclopedia of Leadership will be a vital tool for librarians with collections in business, management, history, politics, communication, psychology, and a host of other disciplines. Students and teachers in courses ranging from history to psychology, anthropology, and law will also find this an invaluable reference. In addition, there are nearly 900 leadership programs in American post-secondary institutions and a growing number of efforts to develop leadership in high schools. There are leadership studies majors and minors, as well as certificate and Ph.D. programs, in the United States, Belgium, U.K., Japan, and elsewhere. Editorial Board Laurien Alexandre, Antioch University Bruce Avolio, University of Nebraska, Lincoln Martin Chemers, University of California, Santa Cruz Kisuk Cho, Ewha Womans University Joanne Ciulla, University of Richmond David Collinson, Lancaster University, UK Yiannis Gabriel, Imperial College, London Zachary Green, Alexander Institute and University of Maryland Keith Grint, Oxford University Michael Hogg, University of Queensland Jerry Hunt, Texas Tech University Barbara Kellerman, Harvard University Jean Lipman-Blumen, Claremont Graduate University Larraine Matusak, LarCon Associates Ronald Riggio, Claremont McKenna College Jürgen Weibler, Fernuniversitat Hagen Contributors Include Warren Bennis (Management) John Chandler (Higher Education) Cynthia Cherrey (International Leadership Association) Bob Edgerton (Mau Mau Rebellion) Gene Gallagher (Religion) Betty Glad (Camp David Accords and Tyrannical Leadership) Louis Gould (Woodrow Wilson and Lyndon Johnson) Allen Guttmann (Modern Olympics Movement and Women′s Movement) Ronald Heifetz (Adaptive Work) Dale Irvin (Ann Lee) David Malone (Billy Graham) Martin Marty (Martin Luther) Kenneth Ruscio (Trust) Robert Solomon (Friedrich Nietzsche) Robert Sternberg (Intelligence and Tacit Knowledge) Fay Vincent (Sports Industry) Gary Yukl (Influence Tactics and Group Performance)

Ask the Right Questions in the Right Ways...And Get the Answers You Need to Succeed! Discover the core questions that every manager needs to master...how to avoid the mistakes business questioners make most often...ten simple rules for asking every question more effectively. Learn how to ask tough questions and take control of tough situations...use questions to promote innovation, drive change, identify hidden problems, and get failing projects back on track. Ask better questions, get better answers, achieve better results! “Required reading for every leader who wishes to see his or herorganization flourish and career progress.” Garry A. Neil, MD, Corporate Vice President, Johnson & Johnson “Asking, listening, understanding the real meaning of the answers, and taking actions based on facts are really the essence of managing. This book has helped me in connecting the dots in my understanding (and lack thereof) of why things really did not work the way I expected them to.” Pradip Banerjee, PhD, Chairman and Chief Executive Officer, Xybion; retired partner, Accenture “The framework and techniques provide outstanding ideas for executives to both gain better information and develop the analytical skills of their teams.” Terry Hisey, Vice Chairman and US Life Sciences Leader, Deloitte We’ve all met the corporate inquisitor: the individual whose questions seem primarily intended to terrify the victim. The right goal is to solve the problem--and to build a more effective, collaborative organization where everyone learns from experience, and nobody’s too intimidated to tell the truth. That means asking the right questions in the right ways. This book will teach you how to do precisely that. Terry J. Fadem shows how to choose the right questions and avoid questions that guarantee obvious, useless answers...how to help people give you the information you need...how to use body language to ask questions more effectively...how to ask the innovative or neglected questions that uncover real issues and solutions. You’ll learn how to adopt the attributes of a good questioner...set a goal for every question...use your personal style more effectively...ask tough questions, elicit dissent, react to surprises, overcome evasions, and more. Becoming a better questioner may be the most powerful thing you can do right now to improve your managerial effectiveness--and this book gives you all the insights, tools, and techniques you’ll need to get there. Evaluate your current “questioning” skills... ...then systematically improve them Choose better questions... ...and ask them the right way Ask tough questions more effectively Get at the truth, uncover the real problem, and solve it Master the crucial nonverbal aspects of asking questions Finding your best style and the right body language

This book explains the seven key aspects necessary to successfully run a veterinary practice. This include, among others, working with objectives, discovering your values and making the most of them, managing conflicts or leading properly the team. The author has reached an enjoyable and practical book with the help of numerous examples taken from real life and advices based on his own experience. At the end of each chapter exercices are included to help readers to put the knowledge acquired into practice.