"Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.

Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.

Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken—and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want—leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful—the little things that mean a lot.

Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.

“Share these ideas with key members of your company. Together, select a half-dozen ideas that resonate with all of you. Next, devise a plan to systematically implement these. And watch your company grow both in profitability and as a great place to work.” —Inc.com Employee engagement has been consistently cited as a top and growing priority by CEOs, managers, and human resources leaders across the country. From bestselling author Dr. Bob Nelson will help move any organization from just measuring the need to engage employees to actually changing management behaviors that will lead to a stronger culture of engagement. Your organization will become more effective at both attracting and retaining talent and maximizing the contribution of your employees. 1,001 Ways to Engage Employees: Categorizes specific research-based factors proven to impact employee engagement. Cites hundreds of examples of what other companies are doing to enhance employee engagement—ideas you can use right now. Offers practical insights and advice from hundreds of clients Dr. Bob has worked with. Highlights the key research on employee engagement you need to know and use. Is the only resource on the market that guarantees behavioral change on the part of your leaders that will deliver desired results. Employees are your company’s most important asset. Attracting the best, getting them to do their best work, and keeping them in the organization are critical to your company’s success. 1,001 Ways to Engage Employees gives you all the powerful tools you need.

“Why don’t board members do what they’re supposed to do?” Board members not meeting performance expectations is one of the most challenging issues faced by nonprofit organizations and causes considerable frustration among nonprofit leaders—and they usually place the blame on board members. However, much of what has been written on this topic is based on opinions and experiences of staff professionals, with solutions focused on more training of the board members. Yet the problem persists. So whatever advice that has been offered hasn’t worked. This book is different. Author and expert leadership consultant Hardy Smith shows that most difficulties contributing to boards not performing as desired are self-inflicted by leaders who repeat flawed practices that could be avoided. As a result, Smith provides what numerous other books on this topic have not: truly effective solutions. Stop the Nonprofit Board Blame Game • uses feedback from a wide variety of board members to reveal their unique perspectives; • explains why performance problems exist; • identifies realistic, results-oriented solutions; • shares proven how-tos for taking action. This book is the only guide you need to improve the engagement and effectiveness of your board and strengthen relationships. It will constructively transform your organization.