Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if... ...you were better at persuading others and negotiating for what you want. ...you were more fluent at introducing yourself, making conversation, and following up. ...you were better at delivering feedback, receiving criticism, and using positive language. ...you were perceived as more diplomatic and charismatic. Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

`This book...steps outside the mainstream and in so doing offers us nuggets of informed practice wisdom... It has an excellent chapter on non-verbal communication that should be essential reading for all staff as it reminds us of the process as well as the spoken word. Another strength is the use of practical examples that can be used for training as well as personal development work including supervision'.---Martin Calder, Calder Training and Consultancy, UK `This practical and very readabel guide will be of great use to all those working with reluctant clients in health and social care. It covers a broad range of issues and offers sound advice which can easily be put into practice. I highly recommend it.'--- Chris Trotter, Associate Professor in Social Work, Monash University, Australia, and author of Working with Involuntary Clients: A Guide to Practice Practitioners in health and social care are often required to work with clients who do not want to work with them, and these `reluctant' cliengs can often be the most challenging, but most rewarding, to work with. This practical, jargon-free book covers all the issues that practitioners are likely to encounter in the course of working with reluctant clients. The emphasis is on making theory easy to use, and the book is written in an easily digestible and lively style. Topics covered include staying safe, verbal and non-verbal communication, making initial contact with a client, crisis situations, recording, and how to end work with a client. Activities to work through are included at the end of each topic and illustrations feature throughout. This is an essential book for students, practitioners, voluntary sector workers and trainers in the fields of health, social care and soical work.

The demand for health information continues to increase, but the ability of health professionals to provide it clearly remains variable. The aim of this book is (1) to summarize and synthesize research on the selection and presentation of data pertinent to public health, and (2) to provide practical suggestions, based on this research summary and synthesis, on how scientists and other public health practitioners can better communicate data to the public, policy makers, and the press in typical real-world situations. Because communication is complex and no one approach works for all audiences, the authors emphasize how to communicate data "better" (and in some instances, contrast this with how to communicate data "worse"), rather than attempting a cookbook approach. The book contains a wealth of case studies and other examples to illustrate major points, and actual situations whenever possible. Key principles and recommendations are summarized at the end of each chapter. This book will stimulate interest among public health practitioners, scholars, and students to more seriously consider ways they can understand and improve communication about data and other types of scientific information with the public, policy makers, and the press. Improved data communication will increase the chances that evidence-based scientific findings can play a greater role in improving the public's health.

‘I expect that’s common sense, isn’t it?' This innocent comment on my job as a social care teacher always makes me smile. 'Training and supporting the care force’ is not common sense – it’s not rocket science either. Social carers generally are undervalued by society, so often undervalue themselves. So this book is about helping carers to recognise and value the skills they already possess, and develop these - from this comes an unbelievable amount of support, as well as making all kinds of everyday experiences more interesting and enjoyable. This book therefore helps carers to - recognise and value the skills they already possess - develop these skills through applying theory to everyday situations - understand the complex social welfare background of today, since knowledge is power - be equipped to work with people who have very different backgrounds and experience from their own - deal with jargon! A relevant anecdote: A woman who had had a high powered job was once applying for employment after having had children. She felt de-skilled and lacking in confidence. Then she sat down and made a list, rather like the one above, of the skills she had used in running a home and caring for children. She spoke of these in the interview. She got the job! Not common sense, not rocket science…training and support! Book reviews online: PublishedBestsellers website.

Readers will learn to understand the story behind the data and how to influence the people with a DataStory.

Groups are a universal phenomenon, but their dynamics, make-up and customs can vary widely – a group can be anything from a family to a sports club. Having a good understanding of how groups work can make them more effective, enriching and fun. Once Upon A Group is a short, light-hearted guide to groupwork, providing an easily-digestible way of understanding group dynamics, the practicalities of running a group, and how to participate in one. It covers how and where to set up a group, including the type of room used, the size of the group and the arrangement of chairs, and the importance of boundaries and rules within a group. It also covers issues such as communication, sensitivity, listening, leadership, decision-making, labelling and stereotyping, and forms of participation, among many others. Each topic is illustrated with a lively drawing to communicate the ideas presented. This second edition also covers diversity throughout and how to apply the ideas in the book to different settings. Based on research but written in an instantly accessible style, this fun guide will be essential reading for all those involved in groupwork including health and social care practitioners, volunteers, advice workers, youth workers and students.

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations. The book includes interviews with leaders who reveal the inside story of the communication secrets at: The White House Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author Google Laszlo Bock, Vice President, People Operations EMI Publishing Big Jon Platt, President IBM Jeanatte Horan, Vice President of Enterprise Business Transformation Harvard Business School Tony Mayo, Director of the Leadership Initiative The New York Giants Peter John-Baptiste, Director of Public Relations Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk. Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.