Knowing your job is an important step in getting ahead at work, but being good at your job may not be enough. You must also be thought of as a professional business person. Being a professional is more than being technically proficient. It's being able to communicate effectively, interact with others appropriately, and develop long-term, mutually beneficial relationships.This book was written to help you build your reputation as a true professional. If you practice the tips, you will develop the skills you need to succeed. We suggest that you take things slowly. Choose one tip to start with and when it becomes a habit, add one or two more.People with a reputation of professionalism are seen as those who are flexible and want to learn. As you change some habits, you will be noticed as someone others can depend on and trust.

The leader of today has a vision for tomorrow: a vision that is clear, achievable, motivating, and exciting.

This book is designed to help you make the transition from technical expert to people management.

This is a superb guide to the subtleties and complexities of business etiquette.

Readers will learn what works in terms of filtering information, focusing on what's important, setting boundaries, and organizing the information they keep.

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

Hypnosis is an interaction where a trance state of consciousness is induced and utilized to produce beneficial psychological and physiological changes by suggestions. Used since ancient times, today it is a scientific, highly effective treatment in medicine freed from authoritarian, manipulative and esoteric burden. It allows communication with the unconscious mind where otherwise unrecognized and are organized and regulated. A major advantage for patients is that after simple guidance they can use it themselves in the form of self-hypnosis. Moreover, in acute medicine such as emergencies or surgeries patients often enter a natural trance state all by itself making hypnotic induction dispensable and hypnotic communication easy and fundamental. However, the potential of hypnosis is yet widely unknown or underrepresented both in psychotherapy and somatic medicine. A deeper knowledge of clinical hypnosis and a wider distribution of relevant study results can bridge the historical living apart and bring back hypnosis to medicine. Hypnosis and suggestions provide a model to explain a wide variety of beneficial as well as harmful effects in medicine, and thus supplement the placebo/nocebo model. In addition, hypnosis and hypnotherapy opens interesting scientific insights into human brain functions, and into character and functioning of suggestions. The goal of leaving the very special setting of books and hypnosis journals and presenting hypnosis to a wide spectrum of readers in psychology and medicine is to increase its visibility, its impact and application. The application concerns both, the specific treatment of specific patients with specific complaints by an expert called hypnotherapy and the more general use of therapeutic hypnotic communication of health care personnel with all patients in all medical situations. On the other hand, hypnosis could benefit from a possible desirable stimulation of further research in this field.