42 Rules for Superior Field Service

42 Rules for Superior Field Service
Title 42 Rules for Superior Field Service PDF eBook
Author Rosemary Coates
Publisher Happy About
Pages 144
Release 2013
Genre Business & Economics
ISBN 1607730707

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With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience

42 Rules for Sourcing and Manufacturing in China (2nd Edition)

42 Rules for Sourcing and Manufacturing in China (2nd Edition)
Title 42 Rules for Sourcing and Manufacturing in China (2nd Edition) PDF eBook
Author Rosemary Coates
Publisher Happy About
Pages 133
Release 2013-07
Genre Business & Economics
ISBN 1607730979

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Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It will be a few years before the majority of manufacturers are up to world standards. In the meantime, quality, contract laws, schedules and logistics must be closely monitored. As a result, the things Westerners must do to be successful are far different from dealing with American or European manufacturers. The best way to quickly come up to speed on these differences and how to handle them is to learn from the experience of others. Through over 20 extraordinary executive interviews, Rosemary Coates captured the essence of sourcing and manufacturing in China. '42 Rules for Sourcing and Manufacturing in China (2nd Edition)' is a pragmatic approach that every businessperson headed to China must read. For business people who are experienced in doing business in China, or for first-time visitors, this book will provide valuable insights from real executives and experts. These executives offer their personal experiences and recommendations about sourcing and manufacturing in China. Going beyond simple cultural do's and don'ts, you will discover: how business is really done how you can make things happen in China the mistake westerners often make, and how to avoid them what made these executives successful Based on her 25 years of supply chain experience, much of it spent living and working across Asia, Rosemary Coates has become an expert on doing business in China. Her own personal experiences in China are interwoven into this book.

The Soldier's Pocket-book for Field Service

The Soldier's Pocket-book for Field Service
Title The Soldier's Pocket-book for Field Service PDF eBook
Author Garnet Wolseley Wolseley (Viscount)
Publisher
Pages 600
Release 1886
Genre Great Britain
ISBN

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Message of the President of the United States Transmitting the Budget for the Service of the Fiscal Year Ending ...

Message of the President of the United States Transmitting the Budget for the Service of the Fiscal Year Ending ...
Title Message of the President of the United States Transmitting the Budget for the Service of the Fiscal Year Ending ... PDF eBook
Author United States
Publisher
Pages 1124
Release 1923
Genre Budget
ISBN

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Message of the President of the United States Transmitting the Budget

Message of the President of the United States Transmitting the Budget
Title Message of the President of the United States Transmitting the Budget PDF eBook
Author United States
Publisher
Pages 1144
Release 1923
Genre Budget
ISBN

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The Budget of the United States Government

The Budget of the United States Government
Title The Budget of the United States Government PDF eBook
Author United States
Publisher
Pages 1148
Release 1923
Genre Budget
ISBN

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The Civil Pay Master's Manual for the North West Provinces

The Civil Pay Master's Manual for the North West Provinces
Title The Civil Pay Master's Manual for the North West Provinces PDF eBook
Author
Publisher
Pages 180
Release 1861
Genre North-Western Provinces (India)
ISBN

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