Although we live in an age of e-mail, telephone networking, and fax machines, a very real and important need persists for old-fashioned written correspondence. This book answers that need (some have called it a lost art) in entirely contemporary terms, with advice, instruction, and good sample letters that readers can adapt and use for their own purposes.

Hundreds of model letters you can adapt and personalize for your own correspondence needs.

Despite e-mail, cell phones and other modern conveniences, an important place still exists for the written letter, especially when it is used as a means of business communication. This revised and updated book presents correct business formats, then offers instruction on writing clear and concise letters for every imaginable occasion. Among them are letters of inquiry, credit letters, dunning letters, congratulatory letters, business announcements, invitations to business functions, and many more. Readers will find many sample letters that they can adapt for their own uses. New in this edition is advice and instruction on effective e-mail correspondence.

Business correspondence has an essential place in today's business, financial, and marketing worlds, and this heavily revised and updated book shows how to set up correct formats for business letters of many different kinds, including letters of inquiry, credit letters, collection letters, congratulatory letters, business announcements, invitations to business functions, and others. A wealth of new material in this edition covers virtually all varieties of electronic communication, including business e-mail, job application and résumé samples, and information on networking and corresponding via the Internet as a means of seeking new career opportunities. This new edition has been given a brand-new graphic design, includes a new section on e-mail etiquette, and features improved and appealing page layouts that are more useful than ever.

When do you address correspondents by their first names in an e-mail? How is business conducted in a particular foreign country? Now, all these workplace questions--and many more--are answered in one convenient volume. The Office Professional's Guide takes you through office basics (frequently misspelled words; proper telephone, fax, and email etiquette; common filing systems), important business and financial concepts (P&L, ROI, price-to-earnings ratio), international business (a glossary of terms in five different languages; a guide to travel arrangements), giving presentations (with PowerPoint), setting up meetings, and much more.