This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.

180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.

Learn to communicate more effectively. build collaboration and teamwork, minimize obstacles to productivity, bring quality and customer service to life, positively manage crisis situations and more.

"Why is it that so many leaders make employee engagement a low priority? Why don't they hold themselves and others more accountable for making it happen? Two primary reasons: either they don't care to - or they don't know how to. This book was written for members of that latter group. And it's for those leaders who get that effective strategies and plans without dedicated people executing them fall short of expectations, that great products without team members providing quality service will not build customer loyalty, that competitive wages and benefits are not the only things that motivate employees."--Book cover.