"Nobody understands the science of excellence like David Crouch." - Stephen M.R. Covey Creating excellence is an applied science. Drawing upon the experience of successful teams and their leaders, "12 Steps to Excellence" captures the essence of team excellence in an easy-to-execute method anyone can employ. Building a great team is a discipline that can be learned. How do you talk about the work you do? What's the main thing your team is trying to accomplish? What do you value so strongly that you're not willing to compromise along the way? How do customers define your quality and how do you measure it? Are you and everyone on your team building strong customer relationships? Are you impressing your customer so much that they will voluntarily and passionately talk positively to others about you? Is everyone on your team fully engaged in the work? Are you making positive forward progress? Do you have a viable strategic plan? Are you tapping into the Pareto Principle of Leadership Excellence? Can you measure all of these things? In his warm and eloquent style, David shows us step-by-step how to build a great team and organization. He gives us the framework, language, and process so that we not only have knowledge and understanding of the steps required, we also have the tools to achieve it.

"Nobody understands the science of excellence like David Crouch." - Stephen M.R. Covey Creating excellence is an applied science. Drawing upon the experience of successful teams and their leaders, "12 Steps to Excellence" captures the essence of team excellence in an easy-to-execute method anyone can employ. Building a great team is a discipline that can be learned. How do you talk about the work you do? What’s the main thing your team is trying to accomplish? What do you value so strongly that you’re not willing to compromise along the way? How do customers define your quality and how do you measure it? Are you and everyone on your team building strong customer relationships? Are you impressing your customer so much that they will voluntarily and passionately talk positively to others about you? Is everyone on your team fully engaged in the work? Are you making positive forward progress? Do you have a viable strategic plan? Are you tapping into the Pareto Principle of Leadership Excellence? Can you measure all of these things? In his warm and eloquent style, David shows us step-by-step how to build a great team and organization. He gives us the framework, language, and process so that we not only have knowledge and understanding of the steps required, we also have the tools to achieve it.

This book covers what twelve steps school leaders need to take to make for a high-achieving school environment. It encompasses strong leadership, vision and values, high expectations, embedded professional development, flexibility and resilience, and seven more steps. It concludes with a questionnaire, the High Expectations Environmental Scale (HEES), which you may apply to your organization to determine its level of high expectations.

This great book contains 210 tough interview questions with model answers based on actual replies given by winning candidates at job interviews and covers all the essentials, what to do before, during and after the job interview to guarantee success. Presented in three parts, with Part I dealing with job interview theory, how to succeed at different types of interviews including panel and telephone interviews, what every interviewer is looking for and an analysis of the different types of questions and styles that one may encounter. Part II contains a practical easy to follow 12 step action plan including how to predict the questions you will be asked, what to wear, how to overcome interview nerves and how to follow up to win. Part III details 210 job interview questions such as commonly asked competency based questions, behavioural questions and questions for those being interviewed for their first job. Also provided is 120 great answers based on actual replies given by winning candidates which can be used to answer most interview questions you will encounter, an analysis of what the interviewer is looking for with each question and 120 answers to avoid at all costs. The most comprehensive guide available, all you need to succeed in one great volume and essential for the job hunter serious about winning great job offers.

One of the most original thinkers on the role of religion in the modern world—author of such acclaimed books as A History of God, Islam, and Buddha—now gives us an impassioned and practical book that can help us make the world a more compassionate place. Karen Armstrong believes that while compassion is intrinsic in all human beings, each of us needs to work diligently to cultivate and expand our capacity for compassion. Here, in this straightforward, thoughtful, and thought-provoking book, she sets out a program that can lead us toward a more compassionate life. The twelve steps Armstrong suggests begin with “Learn About Compassion” and close with “Love Your Enemies.” In between, she takes up “compassion for yourself,” mindfulness, suffering, sympathetic joy, the limits of our knowledge of others, and “concern for everybody.” She suggests concrete ways of enhancing our compassion and putting it into action in our everyday lives, and provides, as well, a reading list to encourage us to “hear one another’s narratives.” Throughout, Armstrong makes clear that a compassionate life is not a matter of only heart or mind but a deliberate and often life-altering commingling of the two.

Asking tough questions about the current state of project management, The 12 Pillars of Project Excellence: A Lean Approach to Improving Project Results provides groundbreaking techniques to achieve excellence in project leadership that can result in six sigma type results or failure-free projects. It unveils novel solutions and breakthrough concep

Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors' firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you'll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You'll be guided through a sequence of STEPS that makes it possible to: Create a culture of excellence that is reinforced and empowered at every level Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges Maintain and continuously improve the performance of your organization's safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on-the-job accident, but also to lead safe, healthy lives outside of work.