Part of the Training Games series, this collection of activities is designed to promote structured workplace learning. Aimed at both the new and the experienced trainer, it presents a range of learning exercises that can be used in individual or team-training programs. It is suitable for trainers, facilitators, supervisors, and consultants.

More and more adults participate as employees in games at work and in public and voluntary organizations. Power at play covers the intricate linkages between pedagogy, play and power. It shows how power today suspends itself through play and analyzes organized play as a symptom of more radical changes of the exercise of power in work and society.

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory • socio-cultural concepts of (service) community • customer service as dynamic 'object' in activity theory • Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.

101 Learning and Development Tools is your practical guide to all the most up-to-date training techniques, organized around the classic learning and development cycle. Whether you need a quick, ready solution or some guidance on where to go for in-depth information, this is your essential reference guide. It picks up from where you are in the process of managing learning, and helps you place it in a broader context. Each chapter is a mini guide to each tool with: a description of the tool analysis resources needed cost implications cross-references to help you identify alternative or related tools for further study or investigation 101 Learning and Development Tools is the indispensable, all-in-one-volume reference book for both professionals in the field and students learning about the subject.

Learning in Organizations: An Evidence-Based Approach examines the variety of systematic approaches and strategies for learning and development used in the workplace through the implementation of formal training, guided instruction, developmental job experiences, and self-directed learning. The hallmark of Learning in Organizations is an emphasis on research evidence of what is and is not known about learning and learning strategies and the translation of that evidence to guide best practices in workplace learning and development. The book features evidence on learning principles, new learning technologies, and strategies for developing individual, team, and leadership capabilities. The content of the chapters is enhanced by the inclusion of key learning goals for each chapter, case studies, chapter summaries, best practice recommendations, and a hands-on project for use in the classroom. Learning in Organizations provides researchers with a detailed investigation of learning practices to help drive future research. For learning practitioners, research evidence is translated into best practices that can be applied to enhance workplace learning and development. For undergraduate and graduate students, the book provides an up-to-date review of the key concepts and ways of thinking about and studying learning in the workplace.

InGames Trainers Play Outdoors, best-selling training author Gary Kroehnert presents a collection of 75 new and classic exercise, simulations and activities conducted outside the traditional 'classroom' environment. All are tried and tested, and all are deigned to bring a breath of fresh air to your training program. In the world of workplace learning, outdoor training offers the immediate benefit of improving trust and team awareness, as well as increasing individual self-confidence and self-esteem. When incorporated into an effective training program. These low-to-medium-risk activities lead to higher team productivity, lower turnover rates and a more enjoyable work environment. Games Trainers Play Outdoorscan be incorporated into a wide range of training environments-from an ongoing professional development program for seasoned executives to the special challenges of transition management during re-organisation. For trainers and facilitators, it's the ideal source of outdoor activities designed to: Improve cooperation and teamwork Develop problem-solving, decision-making and communication skills Build confidence in training groups, work groups and individuals Other best-selling books from Gary Kroehnert published by McGraw-Hill: Basic Training for Trainers 3/E 103 Additional Training Games 102 Extra Training Games 101 Training Games Basic Presentation Skills Taming Time

Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!