101 Activities for Delivering Knock Your Socks Off Service
Title | 101 Activities for Delivering Knock Your Socks Off Service PDF eBook |
Author | Performance Research Associates |
Publisher | AMACOM Div American Mgmt Assn |
Pages | 382 |
Release | 2009-06-17 |
Genre | Business & Economics |
ISBN | 0814414451 |
Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Teach Your Child to Read in 100 Easy Lessons
Title | Teach Your Child to Read in 100 Easy Lessons PDF eBook |
Author | Phyllis Haddox |
Publisher | Simon and Schuster |
Pages | 416 |
Release | 1986-06-15 |
Genre | Education |
ISBN | 0671631985 |
A step-by-step program that shows parents, simply and clearly, how to teach their child to read in just 20 minutes a day.
Teach Smarter
Title | Teach Smarter PDF eBook |
Author | Vanessa J. Levin |
Publisher | John Wiley & Sons |
Pages | 198 |
Release | 2021-06-02 |
Genre | Education |
ISBN | 1119698898 |
Discover new, practical methods for teaching literacy skills in your early childhood classroom. Has teaching early literacy skills become a stumbling block to getting your preschool students kindergarten ready? Break out of the tired “letter of the week” routine and learn how to transform your lessons with fun and effective techniques. Teach Smarter: Literacy Strategies for Early Childhood Teachers will equip teachers to infuse every aspect of their teaching with exciting hands-on literacy teaching methods that engage students and help them build authentic connections with books, so that 100% of their students will have a strong literacy foundation and will be fully prepared for success in kindergarten and beyond. Respected author Vanessa Levin, veteran early childhood educator and author of the “Pre-K Pages” blog, breaks down the research and translates it into realistic, actionable steps you can take to improve your teaching. Features specific examples of teaching techniques and activities that engage students in hands-on, experiential learning during circle time, centers, and small groups. Offers a simple, four-step system for teaching literacy skills, based on the foundational principles of early literacy teaching Demonstrates how to build your confidence in your ability to get 100% of your students ready for kindergarten, long before the end of the school year Understand the problems with traditional literacy teaching and identify gaps in your current teaching practice with this valuable resource.
81 Fresh & Fun Critical-thinking Activities
Title | 81 Fresh & Fun Critical-thinking Activities PDF eBook |
Author | Laurie Rozakis |
Publisher | Scholastic Inc. |
Pages | 124 |
Release | 1998 |
Genre | Education |
ISBN | 9780590375269 |
Help children of all learning styles and strengths improve their critical thinking skills with these creative, cross-curricular activities. Each engaging activity focuses on skills such as recognizing and recalling, evaluating, and analyzing.
Ditch That Textbook
Title | Ditch That Textbook PDF eBook |
Author | Matt Miller |
Publisher | |
Pages | 240 |
Release | 2015-04-13 |
Genre | Education |
ISBN | 9781946444257 |
Textbooks are symbols of centuries-old education. They're often outdated as soon as they hit students' desks. Acting "by the textbook" implies compliance and a lack of creativity. It's time to ditch those textbooks--and those textbook assumptions about learning In Ditch That Textbook, teacher and blogger Matt Miller encourages educators to throw out meaningless, pedestrian teaching and learning practices. He empowers them to evolve and improve on old, standard, teaching methods. Ditch That Textbook is a support system, toolbox, and manifesto to help educators free their teaching and revolutionize their classrooms.
Peanut Jones and the Illustrated City
Title | Peanut Jones and the Illustrated City PDF eBook |
Author | Rob Biddulph |
Publisher | Macmillan Children's Books |
Pages | 384 |
Release | 2021-09-14 |
Genre | Juvenile Fiction |
ISBN | 1760988340 |
Superstar, author and illustrator Rob Biddulph dazzles in Peanut Jones and the Illustrated City, the first title in a brand new adventure series for boys and girls of 8+. Fizzing with magic, danger, friendship and art, this exciting, fun, middle-grade debut is from the bestselling creative genius behind #DrawWithRob. Some legends are born, some are drawn . . . Drawing feels like magic to Peanut Jones. But art can't fix her problems. Her dad has gone missing, and she's stuck in a boring new school. Until the day she finds a unique pencil turbo-charged with special powers. Suddenly she's pulled into a world packed with more colour, creativity, excitement and danger than she could ever have imagined. And maybe, just maybe, she might find out what happened to her dad.
Project Based Learning Made Simple
Title | Project Based Learning Made Simple PDF eBook |
Author | April Smith |
Publisher | Simon and Schuster |
Pages | 248 |
Release | 2018-05-08 |
Genre | Education |
ISBN | 1612438199 |
100 ready-to-use projects to challenge and inspire your third-, fourth- and fifth-graders! Project Based Learning Made Simple is the fun and engaging way to teach twenty-first-century competencies including problem solving, critical thinking, collaboration, communication and creativity. This straightforward book makes it easier than ever to bring this innovative technique into your classroom with 100 ready-to-use projects in a range of topics, including: Science and STEM • Save the Bees! • Class Aquarium • Mars Colony Math Literacy • Personal Budgeting • Bake Sale • Family Cookbook Language Arts • Candy Bar Marketing • Modernize a Fairy Tale • Movie Adaptation Social Studies • Build a Statue • Establish a Colony • Documenting Immigration