10 Steps to Successful Customer Service
Title | 10 Steps to Successful Customer Service PDF eBook |
Author | Maxine Kamin |
Publisher | Association for Talent Development |
Pages | 289 |
Release | 2010-02-01 |
Genre | Business & Economics |
ISBN | 1607283670 |
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer
10 Steps to Successful Business Writing
Title | 10 Steps to Successful Business Writing PDF eBook |
Author | Jack E. Appleman |
Publisher | ASTD |
Pages | 0 |
Release | 2008 |
Genre | Business communication |
ISBN | 9781562864811 |
Business management.
Talent Management
Title | Talent Management PDF eBook |
Author | Larry Israelite |
Publisher | Association for Talent Development |
Pages | 0 |
Release | 2010-01-01 |
Genre | Business & Economics |
ISBN | 9781607287469 |
Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations: Cisco McDonald's Avon Children's Healthcare of Atlanta Ciena Liberty Mutual The authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management. They provide insight into management's role, the impact on processes and practices, and links to business results. Additional chapters cover the impact of company strategy and current research on talent management and provide a sound background in the history and future of the field. The concept of talent management is in a state of flux and uncertainty, evolving as time and technology change the nature of work itself and creating a need for change in the conventional wisdom associated with talent management. With this book as your road map, you can cultivate an integrated approach to managing all aspects of an organization that have to do with people. Talent management is now a business imperative, necessary to create a highly responsive, high-performance, sustainable organization that meets its business targets. Put the experiences and insights of others to work for you, and find the unique path that will help individuals and your organization reach their goals. Contributors: Josh Bersin, Jim Caprara, Marc Effron, Robert Kovach, Neal Kulick, Adam Miller, Larry Mohl, Annmarie Neal, and Nigel Paine.
10 Steps to Successful Strategic Planning
Title | 10 Steps to Successful Strategic Planning PDF eBook |
Author | Susan Barksdale |
Publisher | Association for Talent Development |
Pages | 256 |
Release | 2023-05-26 |
Genre | Business & Economics |
ISBN | 1607284529 |
Create a dynamic strategic plan, central to your organizations ability to make critical business decisions, with this step-by-step walk through the strategic planning process. 10 Steps to Successful Strategic Planning offers a simple 10 step process to assessing your priorities, organizing your goals, and getting your organization on the path to planned success. Loaded with worksheets, exercises, tips, tools, checklists, and other easy-to-use and interactive learning aids, this title guides you through the entire strategic planning process.
10 Steps to Successful Teams
Title | 10 Steps to Successful Teams PDF eBook |
Author | Renie McClay |
Publisher | Association for Talent Development |
Pages | 77 |
Release | 2009-12-01 |
Genre | Business & Economics |
ISBN | 1607283638 |
Most projects or initiatives in today's organizations begin with the formation of a team, yet the majority of resources available for this core business activity are long on description and short on advice. 10 Steps to Successful Teams provides this missing, practical, easy-to-implement advice. Using a holistic, process-oriented approach, the book carefully guides readers through the process of building strong new teams or improving even the best existing teams. The book includes extensive assessments and tools created just for this book to help team leaders manage conflict and improve communication. You will find individual team member and leader self-assessments to help focus the team on getting results and to identify areas for improvement. One key feature of the book is Tips from Teams Members, which is designed to give advice on what works in team environments and how to avoid common pitfalls. A similar recurring element throughout the book offers advice from the field to team leaders. 10 Steps to Successful Teams is a holistic, practical, process-oriented approach to leading and managing teams focused on achieving organizational results. Preview 10 Steps to Successful Teams at Google Book Search!
10 Steps to Successful Business Writing, 2nd Edition
Title | 10 Steps to Successful Business Writing, 2nd Edition PDF eBook |
Author | Jack E. Appleman |
Publisher | Association for Talent Development |
Pages | 191 |
Release | 2017-11-14 |
Genre | Business & Economics |
ISBN | 1947308319 |
In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.
10 Steps to Successful Training
Title | 10 Steps to Successful Training PDF eBook |
Author | Elaine Biech |
Publisher | Association for Talent Development |
Pages | 160 |
Release | 2009-03-01 |
Genre | Business & Economics |
ISBN | 1607282704 |
This is not your typical training book. You won't find a traditional training-cycle outline or a classic training table of contents. Instead, this book pinpoints the key actions necessary to successful training and focuses on the elements with the most influence on bottom-line results. Throughout the book you'll discover helpful, ready-to-use tools: worksheets, evaluation forms, tables, checklists, case studies, and reminders and suggestions. Whether you're a middle- or upper-level manager, or a workplace learning or human-resource professional, 10 Steps to Successful Training can provide you with options for enhancing the learning environment in your organization. Boost your success as a trainer and help others learn more effectively by investing in this essential guidebook today.