This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.

Quinn never expected that her best friend’s courageous decision to be a single mother by choice would end up transforming her own life in this poignant novel from USA Today bestselling author Robin Wells. When Quinn Langston’s best friend unexpectedly passes away, Quinn embraces Brooke’s three-year-old daughter Lily and elderly grandmother Margaret as the family she’s always wanted. She’ll do whatever it takes to help them heal, but she didn’t anticipate Lily’s biological father would be part of the plan. Margaret is old-fashioned, though, and she has no compunction about finding a way to reach Lily’s dad, a sperm donor. After all, he's a blood relative, and she believes family should raise family. Zack Bradley doesn't know what to expect when he finds out he has a child. Sperm donors don't usually get to meet their...well, he's not sure what to call Lily yet, but he’s certain he wants to get to know her. There’s just one of problem: he’s about to move to Seattle with his wife, Jessica, who’s undergone multiple infertility treatments, desperately wants a family of her own and can’t stand the idea of Zack playing daddy to another woman’s child. Together, they’ll all learn that the human heart is infinitely expandable and there are many different roads to family.

A group of women have been discovered who are immune to the Agent X plague. The secret of their immunity can provide a cure for human and inhuman alike-unless the Xombies find them first.

Communication in Poultry Grower Relations shows a process used to continuously improve the working relationship between integrators and their growers. A special feature is the "how to" format in which this book details the relationship process so a company and its growers can implement the procedures discussed. The book also provides a comprehensive discussion on the dynamics associated with corporate culture changes. The reader will learn how to manage the resistance associated with each of the five phases of change to successfully implement the improvements in the company-grower working relationship.

A dream trip to Italy can only result in the best, most luxurious vacation with no unfortunate mistakes. Or maybe that’s too much to hope for... Gus can’t wait to get off the cramped flight from Canada to Italy and enjoy the bus tour across Naples, Rome, and other history- and wine-filled locations. Mitch, his eight-month-pregnant girlfriend, is less excited. And Thor? Well, being ten months old, it’s not at the top of his to-do list. Still, this is the trip of a lifetime—and it’s free! Except that after the somewhat disastrous flight, their decrepit old tour bus takes them four hours away from civilization to...Favola? Who’s ever heard of such a town? After the worst night of their lives in a hotel room that’s more like a jail cell, Gus and Mitch are taken in by an old-world Italian family whose highly religious matriarch is determined to get them married before they leave. Going home may be an issue, though, when their passports are accidentally thrown away. Now Gus must find a way to get his hands on fake ones before Mitch finds out the truth. Lost shoes, public nudity, and a police raid later, a mysterious stranger may be the answer to their troubles—or their biggest problem yet. That Time in Italy is an entertaining, humorous story of everything going wrong, how not to handle problems, and the growing pains of appreciating a strange new kind of life (even without extra-large coffees).

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica