The development of high temperature superconductors is one of the major technological discoveries of this century. The impact and interactions from the scientific, technical, business and political aspects will be presented.

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.

http://www.worldscientific.com/worldscibooks/10.1142/0957

This volume will contain both invited and contributed papers which focus on the search for new high-Tc materials, characterization of their physical properties and microstructures, basic applications and the application of high-Tc superconductors.

This Conference is designed to cover the entire field of current-carrying properties of superconductors, either metallic alloys or the new high-Tc metallic oxides. Related topics will be treated as well as the large scale applications. Topics covered include magnetization and flux behaviour, current transport and critical currents, Josephson junctions and proximity effect, microwave absorption and rf surface resistance, thermal conductivity and specific heat, Hall effect and thermoelectric power, thermal fluctuations and paraconductivity, applications of high-Tc materials.