- NEW! Expanded coverage of inpatient insurance billing, including diagnosis and procedural coding provides you with the foundation and skills needed to work in the physician office, outpatient, and inpatient setting. - NEW! Expanded coverage of Ambulatory Surgical Center (ASC) billing chapter provides you with the foundation and skills needed to work in this outpatient setting. - NEW! Updated information on general compliance issues, HIPAA, Affordable Care Act and coding ensures that you have the knowledge needed to enter today's ever-changing and highly regulated healthcare environment.

- NEW! Expanded coverage of inpatient insurance billing, including ICD-10 coding and CMS provides you with the foundation and skills needed to work in the physician office, outpatient, and inpatient setting. - NEW! Ambulatory Surgical Center (ASC) billing chapter provides you with the foundation and skills needed to work in this outpatient setting. - NEW! Updated information on general compliance issues, HIPAA, Affordable Care Act and coding reflects changes to the main text.

- NEW! Additional procedures provide more practice, helping you remember the material.

- NEW! Insights From The Field includes short interviews with insurance billing specialists who have experience in the field, providing a snapshot of their career paths and offering advice to the new student. - NEW! Scenario boxes help you apply concepts to real-world situations. - NEW! Quick Review sections summarize chapter content and also include review questions. - NEW! Discussion Points provide the opportunity for students and instructors to participate in interesting and open dialogues related to the chapter's content. - NEW! Expanded Health Care Facility Billing chapters are revised to provide the latest information impacting the insurance billing specialist working in a variety of healthcare facility settings.

- NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace - NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. - NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. - UPDATED! Content reflects the most current communication tools for the modern healthcare setting. - NEW! Full-color design and art program promote engagement. - NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. - NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.

Gain real-world practice in insurance billing and coding with Fordney’s Workbook for Insurance Handbook for the Medical Office, 14th Edition. This user-friendly workbook features realistic, hands-on exercises to help you apply concepts and develop critical thinking skills. Study tools include performance objectives, key terms, abbreviation lists, study outlines, critical thinking assignments, and more. Performance objectives are carried throughout the chapter to help users identify what needs to be accomplished for that chapter. Critical thinking assignments contains questions in the form of short, real-world vignettes to assist users in applying theory learned from the textbook. Self-study exercises include fill-in-the-blank, mix-and-match, multiple-choice, and true/false questions. Key terms and abbreviations lists at beginning of each chapter help to teach and reinforce new concepts and terminology. Study outlines covering the key points for each chapter in the textbook guide effective note taking during classroom lecture. NEW! Updated content reflects changes in the main text.