General Motors (GM)'s attempt to adapt the renowned Toyota production system for its own automotive manufacturing plants had historically produced disappointing results. Why was it not sufficiently successful? This book aims to shed insights into GM's failed attempt through the analysis of work organization reforms and labor-management relations on production-system efficiency. The book examines collective bargaining agreements between automakers and the United Auto Workers union and the arbitration rulings in retrospect to illuminate the critical role continuous improvement activities initiated by production workers would play in enhancing performance management. It also looks at the impact of the meritocratic system in Japanese auto plants on performance success. As GM begins operations at its new electric vehicle assembly plant, Factory Zero, the book analyses the challenges of such production for both employment relations and workforce deployment. The book will be a useful reference for those interested in a comparative study of management styles and a better understanding of Japanese manufacturing practices.

Describes work organization, skill formation, remuneration systems, staffing arrangements and employment security, and enterprise governance and employee-management relations in seven countries: the United States, Australia, Germany, Sweden, Japan, South Korea, and China.

Organizations and Complex Adaptive Systems explains complexity theory within the organizational studies and discusses the applicability of complex adaptive systems principles for intraorganizational and interorganizational levels. Complex adaptive systems and complexity theory have been studied in many different fields of science. When studying the application of complex adaptive systems within social sciences, not many are seen in real terms in contrary to the myriads of theories and propositions available. The complex adaptive systems perspective is presented in quantitative terms in natural sciences, but a quantitative approach has not been used within social sciences a lot comparatively. This book links the basics of complex adaptive systems to social sciences, focusing on organizational studies and covering interorganizational, organizational, and individual levels. It shows the latest state of knowledge on the topic and will be of interest to researchers, academics, managers, and students in the fields of management, organizational theory and behavior, and strategic management.

This book introduces new approaches that deploy concepts from Marx’s critique of political economy to renew the study of labour, value and social antagonisms in the broad area of management and organisation studies. Exploring established and emergent strands of Marxian theorising inside and outside management and organisation studies, it delves into, beyond and behind the ‘hidden abode’ of production to examine a range of issues including: the relationship between the workplace and the market; the relationship between conflicts at work and wider social and political movements; the role of class, gender and race in capitalist society; and the interconnection of work and labour with the environmental crisis. The book will be of interest for academics, postgraduate students and researchers interested in radical perspectives on work, organisation and economic life. Representing both a critical introduction to existing theories and a theoretical contribution to the development of the field of study in its own right, it condenses challenging ideas into a short, readable volume without losing their complexity or sophistication.

Managing Complexity in Healthcare introduces the ComEntEth (Complex Entropic Ethical) model as an integrated bio-medical and philosophical approach to understanding how people get things done in healthcare. Drawing on the complexity sciences, studies of entropy in living organisms and the ethics of Emmanuel Levinas, healthcare is theorised as energetic relational exchanges between people as entropic and ethical entities that unfold around a central attractor: Reduction in elevated entropy or suffering in patients. Living entities are engaged in a continuous struggle against the tendency to produce entropy. From the cellular to the collective of human endeavours, the tendency of complex systems is to disorder and decay. Yet in the micro-activity of healthcare enterprise, people resist this tendency by expending energy to create order and sustain life. Making sense of how this miraculous work is made possible is the foundation of this book. Through practical examples – from analysis of practitioner burnout, rural and remote healthcare, the functioning of emergency departments, to government, social and institutional responses to the COVID-19 pandemic – this new integral philosophy provides practitioners, managers, policy designers, and scholars an effective way to understand the dynamics of daily processes and practices that link the micro of everyday interactions with the macro-trends of healthcare.

This concise book uses narrative fiction to address how researchers can conduct qualitative research using both online and first-hand data and digital and face-to-face methods. The book is structured around four phases of the research process – accessing management field research, writing the literature review, collecting and analysing data and enacting qualitative research and finally the creative process of writing qualitative research. Theory and practice are merged through a situation-based case study within each chapter, with the methods and tools employed in each context explored through narrative fiction. The protagonists of each case have specific questions, emotions and ambiguities that qualitative researchers need to face, offering a unique approach to the practice of qualitative research and how it is used in real-life situations. Founded on the idea of enacting and not just doing qualitative research, this book offers toolkits that the researcher can use to operationalize research from start to finish. It will be of interest to postgraduate students conducting research-based projects in Business and Management, PhD researchers and academics looking for a fresh approach.

In Search of Excellence was the book that launched a thousand popular management books. In this concise book, David and Jack Collins demonstrate the emptiness of business excellence and in so doing reveal the flawed foundations of popular management theory. Focusing upon the conduct of those organizations vaunted as ‘exemplars of excellence’ the authors build upon insightful case reports to demonstrate wholesale misconduct at the very heart of the excellence project. Indeed, The Emptiness of Business Excellence demonstrates that the exemplars of excellence indulged bribery, corruption, racism, sexism and anti-Semitism... and more besides! Furthermore, the book demonstrates that, despite their claims to knowledge, Peters and Waterman often knew little about the financial performance of their excellent organizations and were either unaware of or had chosen to overlook reports which highlighted deeply problematic conduct within those formations, which they offered as beacons for change and renewal. This book will be of interest to researchers, scholars and students with an interest in business and management, especially those focusing on the realities of managerial practice.