The instant #1 New York Times bestseller. In time for the twentieth anniversary of 9/11, master storyteller Alan Gratz (Refugee) delivers a pulse-pounding and unforgettable take on history and hope, revenge and fear -- and the stunning links between the past and present. September 11, 2001, New York City: Brandon is visiting his dad at work, on the 107th floor of the World Trade Center. Out of nowhere, an airplane slams into the tower, creating a fiery nightmare of terror and confusion. And Brandon is in the middle of it all. Can he survive -- and escape? September 11, 2019, Afghanistan: Reshmina has grown up in the shadow of war, but she dreams of peace and progress. When a battle erupts in her village, Reshmina stumbles upon a wounded American soldier named Taz. Should she help Taz -- and put herself and her family in mortal danger? Two kids. One devastating day. Nothing will ever be the same.

Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest win-back value and implementing a sure-fire plan to recover them. It includes the techniques of hundreds of innovative companies who are already working to recapture lost customers and keep them loyal. In today's hyper-competitive marketplace, no customer retention program can be entirely foolproof, but with this guide gives you today's best methods for winning back those customers you simply can't afford to let go.

Winning your wife back from emotional or physical separation is more than doing the same things with more intensity. It involves developing a whole new strategy to overcome what seem to be overwhelming odds to attain a come-from-behind victory. In Winning Your Wife Back Before It's Too late, Gary Smalley utilizes the following game plan to significantly increase your chances for a "miracle comeback": Understand "penalty flags" Open a closed spirit Honor your wife and children Develop sacrificial love Initiate change in yourself Be accountable by joining a support group Through true stories of previously separated couples, you'll see how the principles illustrated in this plan have been fleshed out in the lives of real people and can lead to a successful reconciliation. Although there is no guarantee that you will win your wife back, you can still experience personal triumph and gain significant yardage in becoming the godly man you were intended to be.

Basic treatment of fundamental concepts of discrete event simulation. Appropriate as Jr./Sr. level introductory simulation text in Engineering, Management, Computer Science; a second course in simulation and an introduction to stochastic models. Features many examples, figures and tables.

Have you ever wondered why National Basketball Association owners pay a 21 year-old college student twenty million dollars to play professional basketball? James Mitchum IV, owner of the Houston Tornadoes, wondered about that very same thing. While sitting in his office, he knew that a plan needed to be devised to change the system. Why is he cutting a check to a guy who hasnt even played a game? Why is he paying a player for potential? What if that player doesnt live up to that potential, can he get his money back? The answer to his dilemma is buried somewhere between the pages of the Collective Bargaining Agreement. After reading that document from stem to stern, he finds his answer, and he devises a plan to change the pay structure for the NBA players. The players wont like it, but so what?

A thorough collection of inspiring and informed essays on applied Marxist theory and the future of labor unions.