From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Do you know who the best people in your team are? Have you got a clear idea of how much they deliver? Many companies still proclaim that ‘Our people are our most important asset’, yet fail to treat that asset as valuable. In fact they often ignore their in-house talent, believing that the only way to get the top people is to seek elsewhere.Who Are Your Best People? destroys the widely-accepted myth of a talent shortage and shows how you can unearth and value the hidden talent that already exist in your organisation. This book will open your eyes to the reality of talent management and show you the most effective ways to grow, support and retain the best people for your business. Find out who your best people are - and keep them.

Every day, managers find themselves wondering what to do about Joe. That is, "Joe is a brilliant employee, a visionary. But no one can work with him because he's so unapproachable." What do they do? High-Maintenance Employees is the first book to give managers detailed guidance on how to get the best out of high-maintenance high-performers--visionary employees who are difficult to keep on track. Kathi Graham-Leviss has spent the last 20 years coaching companies on how to improve their results, and realized that the No. 1 problem facing companies was how to manage these essential employees. High-Maintenance Employees takes the reader on a step-by-step process that includes: --Identifying and appreciating high-maintenance high-performers --Understanding their behavior --Creating the best work environment --Rewarding and leading high-maintenance high-performers --Integrating them into teams By following these steps, managers will learn how to maximize their employees' performance, and thereby maximize their business.

A finalist for the Scotiabank Giller Prize and a national bestseller, Zoe Whittall’s The Best Kind of People is a stunning tour de force about the unravelling of an all-American family. George Woodbury, an affable teacher and beloved husband and father, is arrested for sexual impropriety at a prestigious prep school. His wife, Joan, vaults between denial and rage as the community she loved turns on her. Their daughter, Sadie, a popular over-achieving high school senior, becomes a social pariah. Their son, Andrew, assists in his father’s defense, while wrestling with his own unhappy memories of his teen years. A local author tries to exploit their story, while an unlikely men’s rights activist attempts to get Sadie onside their cause. With George locked up, how do the members of his family pick up the pieces and keep living their lives? How do they defend someone they love while wrestling with the possibility of his guilt? With exquisite emotional precision, award-winning author Zoe Whittall explores issues of loyalty, truth, and the meaning of happiness through the lens of an all-American family on the brink of collapse.

The classic bestseller on performance management is updated to reflect changes in today's working environment. When an employer needs to know how to gain maximum performance from employees, renowned behavioral psychologist--Aubrey Daniels is the man to consult. What has made Daniels the man with the answers? His ability to apply scientifically based behavioral stimuli to the workplace while making it fun at the same time. Now Daniels updates his ground-breaking book with the latest and best motivational methods, perfected at such companies as Xerox, 3M, and Kodak. All-new material shows how to: create effective recognition and rewards systems in line with today's employees want; Stimulate innovations and creativity in new and exciting ways;overcome problems associated with poorly educated workers; motivate young employees from the minute they join the workforce.

An engrossing look at the Trump cabinet: the scandals, the incompetence, the assault on the federal government, the bungled attempts to impose order on an administration lost in a chaos of its own making. Donald Trump promised a return to national greatness, but each day of his presidency seems to bring a new crisis, a deepening sense of national unease. Why, and how, has he failed his supporters? And how has he, on occasion, bested his detractors? The Best People takes complete measure of the Trump administration, to grasp with clarity the president and his intentions, and how those intentions are being carried out-or subverted-by the people he has hired. Alexander Nazaryan argues that the "assault on the administrative state" promised by Steve Bannon in early 2017 never came. What the American people got instead was Wilbur Ross hauling his tennis pro to confirmation hearing preparations; Scott Pruitt running away from rattlesnakes; Reince Priebus enduring insults from junior White House staffers. And yet, bungling as Trump's cabinet members have been, they have managed to either damage or arrest many of the gears that make government run. They have given away public lands to oil companies and allowed corporate lobbyists to make decisions about what is best for the American people, and have done it all while flying on private jets and dining at the finest restaurants, at taxpayers' expense. Meticulously reported and enthrallingly told, The Best People takes readers inside the federal government under Trump's control, a government assailed by the very people charged to lead it, a government awash in confusion and corruption.

Build better products by expanding the role of Product Management Managing Product Management argues that product management should be reinstituted as a key source of innovative ideas that solve broad market problems. It illustrates how to organize the product management function of a company to create, build, and produce innovative and game-changing products and services. Steven Haines is the founder and president of Sequent Learning Networks, a training and advisory services firm with an international client base. He held leadership roles for AT&T and Oracle and was adjunct professor at Rutgers University's business school.