"Jonathan Bush of athenahealth leads readers through the underbelly of American health care, which has missed the customer service revolution of the past two decades, while reflecting on his own journey from ambulance driver to CEO of one of the nation's fastest growing tech companies. He offers a vision and plan for disrupting the current system and pushes to restore the sanctity of the physician-patient experience. The key, he argues, is more innovation, less regulation, and a wider range of choices for customers"--Provided by publisher.

'Treats a grim subject with warmth and self-deprecating good humour ... equally enlightening sequel' Daily Mail The sequel to the bestselling Trust Me, I'm a (Junior) Doctor. The junior doctor is back, but working on the streets for the Phoenix Outreach Project. Unfortunately, his first year in a hospital hasn't quite prepared him for it ... He's into his second year of medicine, but this time Max is out of the wards and onto the streets, working for the Phoenix Outreach Project. Fuelled by tea and more enthusiasm than experience, he attempts to locate and treat a wide and colourful range of patients that somehow his first year on the wards didn't prepare him for . . . from Molly the 80-year-old drugs mule and God in a Tesco car park, to middle-class mums addicted to appearances and pain killers in equal measure. His friends don't approve of the turn his career is taking, his mother is worried and the public spit at him, but Max is determined to make a difference. Despite warnings that miracles are rare, and that not everyone's life can be turned around, Max is still surprised by those that can be saved. Funny, touching and uplifting, Max goes from innocence to experience via dustbin-shopping-trips without ever losing his humanity.

Keep your horse pain-free and performing his best! Introducing 27 simple body checkups you can do on your horse—Where Does My Horse Hurt? is a do-it-yourself method for determining when and where your horse hurts. With this easy-to-follow book, conveniently spiral-bound so you can lay it open on your tack trunk and follow the instructions as you work on your horse, you will: • Become familiar with your horse's normal range of movement so you can prevent minor issues from becoming major. • Stay in tune with areas of temporary or chronic discomfort so you can offer relief as needed. • Solve "mystery" or "phantom" lamenesses that come and go seemingly without reason. • Save thousands of dollars by avoiding expensive diagnostics that rarely get you answers. • Learn how to discuss potential problem areas with farriers, veterinarians, and bodyworkers. • Keep your horse actively and happily "in work" for more months of the year, and more years of his life.

Why Does It Hurt presents a whole new viewpoint on the way our bodies work using FDM, the Fascial Distortion Model. Fascia is the fibrous connective tissue that permeates our bodies and holds everything together. Distorted fascia is often the cause of pain that may not respond to traditional treatments of physical therapy or anti-inflammatory drugs. Thanks to FDM, patients stooped over from chronic back pain now stand straight, and athletes sidelined with sprains quickly return to the game and perform as if nothing happened. Why Does It Hurt explains how, in case after case, FDM dramatically shortens healing time, reduces the need for tests and drugs, and restores movement and well-being to patients who had given up hope. Book jacket.

In the US edition of this international bestseller, Adam Kay channels Henry Marsh and David Sedaris to tell us the "darkly funny" (The New Yorker) -- and sometimes horrifying -- truth about life and work in a hospital. Welcome to 97-hour weeks. Welcome to life and death decisions. Welcome to a constant tsunami of bodily fluids. Welcome to earning less than the hospital parking meter. Wave goodbye to your friends and relationships. Welcome to the life of a first-year doctor. Scribbled in secret after endless days, sleepless nights and missed weekends, comedian and former medical resident Adam Kay's This Is Going to Hurt provides a no-holds-barred account of his time on the front lines of medicine. Hilarious, horrifying and heartbreaking by turns, this is everything you wanted to know -- and more than a few things you didn't -- about life on and off the hospital ward. And yes, it may leave a scar.