How can smart people stay sane and productive when their bosses are toxic, rude, or just plain dumb? Solutions abound in this essential book written by William and Kathleen Lundin, featured on NPR's "Marketplace." 10 illustrations.

This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.

This book is about what YOU as a manager and leader bring to the table. It addresses two key questions: Is your leadership conducive to a positive work environment with few personnel concerns; and, when concerns do arise, are you prepared to handle them effectively and efficiently? The first part of this book focuses on avoiding difficulties through knowledgeable and inspired leadership. Part II of this work will demonstrate how to apply your personal strengths and your management and leadership skills to working successfully with difficult personnel concerns and in difficult situations.

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

Are YOU a difficult person? We have a test - you will find out what behaviors you might have that MIGHT be seen as difficult by others. This book is about understanding yourself and making a positive difference in your interactions with others.

This book focuses on learning the skills and tools you need to deal with the ongoing stresses of constant change in the business world today. It is about knowledgeable leadership: how what you do helps you get through change, and more importantly helps you lead others through change. It presumes you are already inspired, good, intelligent, and practical. This book is about making a difference.