VoIP Performance Management and Optimization A KPI-based approach to managing and optimizing VoIP networks IP Communications Adeel Ahmed, CCIE® No. 4574 Habib Madani Talal Siddiqui, CCIE No. 4280 VoIP Performance Management and Optimization is the first comprehensive, expert guide to managing, monitoring, troubleshooting, and optimizing large VoIP networks. Three leading Cisco VoIP experts bring together state-of-the-art techniques for ensuring that customer service level agreements (SLA) are consistently met or exceeded. The authors begin by reviewing how VoIP is deployed in enterprise and service provider networks and the performance tradeoffs and challenges associated with each leading VoIP deployment model. Next, they present a comprehensive approach to diagnosing problems in VoIP networks using key performance indicators (KPI) and proactively addressing issues before they impact service. In this book, you will find a proven tools-based strategy for gauging VoIP network health and maximizing performance and voice quality. You also will learn how to perform trend analysis and use the results for capacity planning and traffic engineering—thereby optimizing your networks for both the short- and long-term. The authors all work in the Cisco Advanced Services Group. Deploy, manage, monitor, and scale multivendor VoIP networks more effectively Integrate performance data from multiple VoIP network segments and service flows to effectively manage SLAs Use performance counters, call detail records, and call agent trace logs to gauge network health in real time Utilize dashboards to analyze and correlate VoIP metrics, analyze trends, and plan capacity Implement a layered approach to quickly isolate and troubleshoot both localized and systemic problems in VoIP networks Optimize performance in networks where the service provider owns the “last mile” connection Improve performance when VoIP is deployed over publicly shared infrastructure Manage performance in enterprise networks using both centralized and distributed call processing Plan media deployment for the best possible network performance Monitor trends, establish baselines, optimize existing resources, and identify emerging problems Understand and address common voice quality issues This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity. Category: Networking: Unified Communications Covers: Voice over IP Network Management

"This book provides original, in-depth, and innovative articles on telecommunications policy, management, and business applications"--Provided by publisher.

The authors all work in the Cisco Advanced Services Group. --

In recent years we have witnessed the explosion of multimedia traffic on the Internet. The availability of high bandwidth connections together with the recent advances in high quality video and audio compression techniques have created a fertile ground for the growth of multimedia applications such as interactive video on demand, collaborative distance learning, and remote medical diagnosis. Furthermore, the availability of low bit rate video and audio applications (e.g., H.263 and G.728) and the proliferation of pervasive devices create a new demand for wireless multimedia communication systems. After a decade or more of research and development in multimedia networking, the research community has learned a number of lessons. First, increasing the capacity of the “best effort” networks and services does not provide an effective and permanent solution for offering a guaranteed Quality of Service (QoS). Second, the integration of service and network management is a key element in providing end to end service management. Third, management techniques for Internet multimedia services must be scalable and adaptive to guarantee QoS and maintain fairness with optimal network resource.

The digital subscriber line (DSL) industry is expanding rapidly and a technology once thought to be only transitional will soon clear $100 billion in total annual service revenue. From the world's leading DSL experts, Implementation and Application of DSL Technologies builds upon the theory presented in Fundamentals of DSL Technologies

An indispensable reference publication for telecommunication and information-industry professionals. Each year, the IEC brings together into one unique resource the most current thinking and practical experience of industry leaders around the world on a variety of topics facing their areas of specialization. This 700+ page reference tool is a must for executives, managers, engineers, analysts, and educators in all sectors of today's changing information industry.