Recent law, corporate, and even public library closings are the sad confirmation that libraries are no longer a given. Despite the fact that librarians bring unique value to their communities and organizations, too often their work goes on under the radar. The benefits provided by information professionals are invisible and taken for granted as Internet search engines replace real experts. It's time to assert your value and the value of the resources you marshal. Step from behind the desk or computer to make your community aware of just how indispensable your services are. Here are all the tools you need to become the squeaky wheel and attract the attention your work deserves. Use these practical strategies to connect with customers, make services both visible and valuable to the community, and get the word out using proven marketing, customer service and public relations tactics specifically tailored to the library environment. Learn to: Provide the answers your users/customers need; Gather internal and external champions to grow a funding base; Access the resources that keep your enterprise viable; Keep information resources available in spite of budget constraints; Be recogniz

Aboriginal and Visible Minority Librarians: Oral Histories from Canada, is a collection of chapters written by librarians of color in Canada writing about their experiences working in libraries. This book is not only for librarians in Canada and for those who aspire to become librarians, it is also for deans, directors, and faculty of libraries and library schools, managers and supervisors in libraries, human resources personnel, and other decision-makers in the field. It will also appeal to researchers interested in race relations, multiculturalism, intercultural communications and management, cross-cultural communications and management, cross-cultural studies, diversity, Aboriginal peoples, indigenous populations, and ethnic or visible minorities. The majority of the chapters written by visible minority librarians come from those born outside of Canada. They speak of their love for their new country, its generosity and support towards newcomers and immigrants, and their reasons for taking up the library profession. While few of the librarians speak of open racism, they narrate their experiences as those filled with challenges, self-doubt and courage. Several of the Aboriginal librarians who contributed to this book have worked within tribal communities and tribal libraries. In spite of working within community environments, they have experienced challenges, especially related to lack of funding. These librarians speak of having to deal with tokenism, lack of mentorship, and working in professional isolation. Some of them narrate their challenges in working with colleagues who do not relate to them. Lack of support is common, as many organizations do not have proper strategies to deal with discrimination. However, these chapters end with a positive note of encouragement for future librarians; the authors encourage all librarians to be engaged, find trusted mentors, seek help when needed, focus on professional development, and find a niche in the organization.