This book breaks new ground by creating a framework to understand clients’ actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients’ businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that ‘buildings are not about building but about changing and developing the client’. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined. The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client’s business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client’s perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly and practical guide, as well as significant text for academia.

The Client Role in Successful Construction Projects is a practical guide for clients on how to initiate, procure and manage construction projects and developments. This book is written from the perspective of the client initiating a construction project as part of a business venture and differs from most available construction literature which can externalise the client as a risk to be managed by the design team. The book provides a practical framework for new and novice clients undertaking construction, giving them a voice and enabling them to: Understand the challenges that they and the project are likely to face. Communicate and interact effectively with key stakeholders and professionals within the industry. Understand in straightforward terms where they can have a positive impact on the project. Put in place a client-side due diligence process. Reduce their institutional risk and the risk of project failure. Discover how their standard models are able to co-exist and even transfer to a common client-side procedure for managing a construction project. Written by clients, for clients, this book is highly recommended not only for clients, but for construction industry professionals who want to develop their own skills and enhance their working relationship with their clients. A supporting website for the book will be available, which will give practical examples of the points illustrated in the book and practical advice from specialists in the field.

Clients have been identified as critical for building delivery but have been under-researched with only a few studies about them. This book seeks to address this gap. A deeper look into the nature of construction clients and their relation to building users exposes more fundamental questions related to the activity of building and the activity in the building. These fundamental questions include 'How do clients get what they want?', 'How do clients cope with the building process?', and 'How are clients being shaped by building(s)?'. This book on clients and users is structured around three main themes: Agency is concerned with the classical agency/structure dichotomy on actions, roles and responsibilities or, put differently, whether actors can act freely or are bound by structural constraints. Governance is related to the interplay between clients and the supply system: clients govern the supply system but are at the same time governed by the supply system through different processes and mechanisms. Innovation deals with construction innovation and what part clients and users play in this struggle between change and stability. The book includes theoretical and conceptual frameworks on what constitutes clients and users as well as case studies on R&D themes of relevance to practice.

Clients have been identified as critical for building delivery but have been under-researched with only a few studies about them. This book seeks to address this gap. A deeper look into the nature of construction clients and their relation to building users exposes more fundamental questions related to the activity of building and the activity in the building. These fundamental questions include 'How do clients get what they want?', 'How do clients cope with the building process?', and 'How are clients being shaped by building(s)?'. This book on clients and users is structured around three main themes: Agency is concerned with the classical agency/structure dichotomy on actions, roles and responsibilities or, put differently, whether actors can act freely or are bound by structural constraints. Governance is related to the interplay between clients and the supply system: clients govern the supply system but are at the same time governed by the supply system through different processes and mechanisms. Innovation deals with construction innovation and what part clients and users play in this struggle between change and stability. The book includes theoretical and conceptual frameworks on what constitutes clients and users as well as case studies on R&D themes of relevance to practice.

Social Network Analysis in Construction Increasingly demanding and knowledgeable clients in construction require an approach to project management that recognises both the important role played by the client in the definition of a project and the lack of certainty that large and/or complex projects present. Having identified the importance of managing relationships, both analysts and practitioners today need a sophisticated framework and methodology for observing systems and managing the complex relationships in major construction project coalitions. Social Network Analysis in Construction shows how social network analysis (SNA) can be used to observe, monitor and analyse systems and relationships. Although this has been an established analytical technique in the US for some time, it is only now being developed in the UK. Stephen Pryke spent nearly two decades investigating major project relationships using SNA and brings together here mathematical and sociological methods, and major project relationships in a manner that will inspire both academic interest and a desire to apply these concepts and techniques to live construction projects. Case studies include projects from two of the UK’s largest property developers – the UK Ministry of Defence, and a County Council. SNA is innovative – but potentially inaccessible to project management analysts and practitioners. The author provides clear and relevant explanation and illustration of the possibilities of using SNA in a major project environment. In addition to offering the potential for sophisticated retrospective analysis of a wide range of systems associated with construction and engineering project coalitions, he also looks at how we might apply the network analysis findings to the design and management of project and supply chain networks. Postgraduate students and academic researchers in Project Management and Construction Management, as well as practitioners from professional consultancies and project management companies will find here an excellent exposition of an often inaccessible subject.

This book will provide emerging construction professionals with insights and information helpful for a successful career in the Australian construction industry. This work fills a critical gap and is written by two authors with decades of experience immersed in current issues. It provides a starting point for the next generation of Australian construction contractors. Beginning with an overview of the industry, the chapters explore winning work, project operations, financial management, people skills and selling a successful business. The authors use case studies to enrich the content and include reviews and commentaries on some of the legendary management books. In addition, readers of the book will find answers to essential industry questions: Why is construction one of the best industries in Australia? What is its most significant conflict? Which are the three most consistently profitable sectors? What are the essential ten questions to answer for standardising practices? Is work acquisition more art or science? Is it a good idea to fire a client? Why? How to identify and address the office - field conflict? What is the job cost format for unifying project stakeholder information? What are the best key performance indicators for a construction contracting firm? What alignments are needed in general hiring and personnel management processes? What is the process in identifying and implementing a best practice? How do you value the market price for a construction firm? This book should be read by anyone entering the built environment sector in Australia. Universities, Colleges and TAFEs can use this book in various construction business and operations management courses. Supporting materials are available through a website.