Understanding Experience: Psychotherapy and Postmodernism is a collection of innovative interdisciplinary essays that explore the way we experience and interact with each other and the world around us. The authors address the postmodern debate in psychotherapy and psychoanalysis through clinical and theoretical discussion and offer a view of the person that is unique and relevant today. The clinical work of Binswanger, Boss, Fromm, Fromm-Reichmann, Laing, and Lacan is considered alongside the theories of Buber, Heidegger, Husserl, Merleau-Ponty, Sartre and others. Combining clinical data from psychotherapy and psychoanalysis with insights from European philosophy, this book seeks to fill a major gap in the debate over postmodernism and bridges the paradigmatic divide between the behavioural sciences and the human sciences. It will be of great interest to clinicians and students of psychotherapy and psychoanalysis who wish to come to terms with postmodernism, as well as those interested in the interaction of psychoanalysis, philosophy and social theory.

Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!

Presents a contemporary approach to the experience of international students in Higher Education. Using empirical and qualitative data, the book explores their social and cultural context and its impact on their learning experience.

explores fundamental questions about religious experiences such as what makes such experiences 'religious, ' are some religious experiences are more 'authentic' than others and whether these experiences provide insights into otherwise inaccessible regions of reality or are products of the brains of those who have them

First Published in 2016. In this anthology of essays for Global Studies students, the editors hope to encourage readers to live intelligent and thoughtful lives, not only as citizens of their native countries, but also as citizens of the world.

This volume explores how understanding relates to conscious experience. In doing so, it builds bridges between different philosophical disciplines and provides a metaphysically robust characterization of understanding, both in and beyond science. The past two decades have witnessed growing interest from epistemologists, philosophers of science, philosophers of mind and ethicists in the nature and value of intellectual understanding. This volume features original essays on understanding and the phenomenal experiences that underlie it. The chapters are divided into three thematic sections. Part 1 provides theoretical characterizations of understanding, including Henk de Regt’s defense of a contextual theory of scientific understanding and a debate on whether scientific inference and explanatory power are necessary or central features of understanding. Part 2 explores how conscious experience and understanding are related. The chapters articulate a phenomenal theory of understanding and address themes that are connected to understanding, including awareness, transformative experiences and exemplification. Finally, Part 3 is devoted to domain-specific inquiries about understanding, such as logical proofs, particle physics and moral understanding. Understanding and Conscious Experience will be of interest to scholars and advanced students working in the philosophy of science, epistemology, philosophy of mind, ethics and phenomenology.

This volume is a collection of innovative interdisciplinary essays that explore the human capacity for experience. The authors address the postmodern debate in contemporary psychotherapy and psychoanalysis through clinical case discussion and theoretical exegesis.