From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and how to make better ones—"a tour de force” (New York Times). Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. In Noise, Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein show the detrimental effects of noise in many fields, including medicine, law, economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection. Wherever there is judgment, there is noise. Yet, most of the time, individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions. Packed with original ideas, and offering the same kinds of research-based insights that made Thinking, Fast and Slow and Nudge groundbreaking New York Times bestsellers, Noise explains how and why humans are so susceptible to noise in judgment—and what we can do about it.

You’ve decluttered your personal space, now it’s time to tidy up your soundscape. At a time when noise and chaos compete for every moment of our attention, noted author, musician, and naturalist, Dr. Bernie Krause, introduces us to methods for turning down the clatter in our lives, restoring a sense of contentment, and reclaiming the calm. Just as some influencers inspire us to tidy up household clutter, The Power of Tranquility in a Very Noisy World takes personal organization a step further – into the sonic realm. Bioacoustician, Bernie Krause, shares healthful tips that identify and reduce the damaging aural assaults that besiege us – incoherent dissonance that impacts our health more than we may realize. With his reassuring guidance, you will be able to fine-tune your surroundings, improve your sense of wellness, reduce anxiety, and restore a sense of inner peace and productivity to your own acoustic space. The Power of Tranquility in a Very Noisy World is a revelatory and powerful book. Thoroughly researched and accessibly crafted, it’s today’s best quiet guide ­– directing you from a debris field of noise into a more tranquil, connected, and resonant life.

There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.

Decibella is a loud talker. A really loud talker. She’s so loud, she’s hurting ears, startling wait staff, disrupting classmates, and annoying moviegoers. She doesn’t realize different environments and situations sometimes demand a softer, quieter voice. That is until a caring teacher introduces her to the silly-sounding word “Slurpadoodle” and the five volumes of voice (Whisper, 6-inch, Table Talk, Strong Speaker, and Outside).

FOR HIS EIGHTH birthday, Mark Alan Stamaty’s parents gave him his very own radio. Little did his mother realize that that innocent-looking plastic box would one day be the gateway for a new kind of sound that would “rock” her nearly out of her mind. . . . Mark first heard the howling thunder of Elvis Presley singing “Hound Dog” on the radio one lazy day and his life was forever changed. Soon he was styling his hair like the King and practicing his dance moves with a tennis racket as his pretend guitar in front o f the mirror. But his mother lived in constant fear that her son’s new love of rock ’n’ roll would turn him into a juvenile delinquent. Could Mark’s performance at his Cub Scout talent show change her mind?

Now a Netflix film starring Julia Roberts, Mahershala Ali, Ethan Hawke, Myha'la, Farrah Mackenzie, Charlie Evans and Kevin Bacon. Written for the Screen and Directed by Sam Esmail. Executive Producers Barack and Michelle Obama, Tonia Davis, Daniel M. Stillman, Nick Krishnamurthy, Rumaan Alam A Read with Jenna Today Show Book Club Pick! Finalist for the 2020 National Book Award in Fiction One of Barack Obama's Summer Reads A Best Book of the Year From: The Washington Post * Time * NPR * Elle * Esquire * Kirkus * Library Journal * The Chicago Public Library * The New York Public Library * BookPage * The Globe and Mail * EW.com * The LA Times * USA Today * InStyle * The New Yorker * AARP * Publisher's Lunch * LitHub * Book Marks * Electric Literature * Brooklyn Based * The Boston Globe A magnetic novel about two families, strangers to each other, who are forced together on a long weekend gone terribly wrong. From the bestselling author of Rich and Pretty comes a suspenseful and provocative novel keenly attuned to the complexities of parenthood, race, and class. Leave the World Behind explores how our closest bonds are reshaped—and unexpected new ones are forged—in moments of crisis. Amanda and Clay head out to a remote corner of Long Island expecting a vacation: a quiet reprieve from life in New York City, quality time with their teenage son and daughter, and a taste of the good life in the luxurious home they’ve rented for the week. But a late-night knock on the door breaks the spell. Ruth and G. H. are an older couple—it’s their house, and they’ve arrived in a panic. They bring the news that a sudden blackout has swept the city. But in this rural area—with the TV and internet now down, and no cell phone service—it’s hard to know what to believe. Should Amanda and Clay trust this couple—and vice versa? What happened back in New York? Is the vacation home, isolated from civilization, a truly safe place for their families? And are they safe from one other?

The New York Times bestselling author of No Time for Goodbye returns with a haunting psychological thriller that blends the twists and turns of Gillian Flynn with the driving suspense of Harlan Coben, in which a man is troubled by odd sounds for which there is no rational explanation. College professor Paul Davis is a normal guy with a normal life. Until, driving along a deserted road late one night, he surprises a murderer disposing of a couple of bodies. That’s when Paul’s "normal" existence is turned upside down. After nearly losing his own life in that encounter, he finds himself battling PTSD, depression, and severe problems at work. His wife, Charlotte, desperate to cheer him up, brings home a vintage typewriter—complete with ink ribbons and heavy round keys—to encourage him to get started on that novel he’s always intended to write. However, the typewriter itself is a problem. Paul swears it’s possessed and types by itself at night. But only Paul can hear the noise coming from downstairs; Charlotte doesn’t hear a thing. And she worries he’s going off the rails. Paul believes the typewriter is somehow connected to the murderer he discovered nearly a year ago. The killer had made his victims type apologies to him before ending their lives. Has another sick twist of fate entwined his life with the killer—could this be the same machine? Increasingly tormented but determined to discover the truth and confront his nightmare, Paul begins investigating the deaths himself. But that may not be the best thing to do. Maybe Paul should just take the typewriter back to where his wife found it. Maybe he should stop asking questions and simply walk away while he can. . . .