Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this Treat Me Like a Customer eBook. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.

Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.

You know that if you want your car to run smoothly, you have to keep up with the mandatory maintenance. Check the oil every so often, inspect the tires for pressure and wear, get them rotated if they need it, lubricate the locks, and keep up with your car-wash dates. And if you really want to take care of it, have the proper rags and tools on hand to clean off any sudden dirt or fingerprints. Playboy Playmate, Deal or No Deal model, and Hot Laps host Pilar Lastra has rebuilt a 1990 Mustang using just a fifteen-dollar repair manual and junkyard parts. Shes not only fluent in hot rod; she also speaks the language of the opposite sex. Think of Pilar as your ultimate translator. In Treat Me Like Your Car, she teaches you everything you need to know in order to cruise the lot, avoid the lemons, find your dream car, and enjoy the ride. Full of much-needed advice, hilarious real-life relationship scenarios, and Pilars unique Tales from the Passengers Side, Treat Me Like Your Car gives you the tools you need to find and hold a fulfilling relationship. All women (whether they know it or not) want to be treated like your car. Treat Me Like Your Car makes it just as easy. A little elbow grease is a small price to pay for a smooth ride.

Originally published: Montreal: Bongo Beat, 2009.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Where do you hope to go with your life, your career, and your relationships? How will you muster the energy to keep on keeping on, in the good times and the bad? What skills do you have to learn—and then use—to make sure you get the payoffs you really want in your professional life and your personal life? The problem with so many positive-thinking books and self-help routines is that they don’t give you the whole formula. The Payoff Principle gives you that formula—Purpose + Passion + Process = Payoff—and then works as your guidebook, teaching you how to apply the formula to achieve success at work, at home, and everywhere you go. When you find purpose in what you do, exhibit passion for the outcome, and master the process to make it happen, you produce the payoffs you want, need, and deserve. Plenty of people have done exactly that, whether consciously and deliberately or accidently and luckily. But, you don’t have to depend on luck anymore. You have a formula for getting what you want. You have a practical set of strategies guaranteed to deliver greater happiness and success than you’ve ever experienced. All you have to do now is read The Payoff Principle to learn how to implement the formula to experience the new-and-complete you.

We hope this book will spark new levels of teamwork, high morale, superior customer service, and pride inside your organization. The best way to approach this is by adding value to your staff through training, lifting up, team building, and having a new heart for customer service. This book will break down the laws of teamwork, lifting up others, and customer service performance that will show your customers how exceptional they are. Each law will also include activities to help lead your staff to the perfection you have been striving.