Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

This work includes a thorough treatment of the roles of our organiztional culture and leadership that provide the seedbed for quality work life. The values encapsulated in the organizational value structure will determine the way operations are conducted. The operational conditions deal with the creation of a safe, heathy and motivating environment. Management is fast becoming of vital importance in all industries but particularly in mining and manufacturing. Quality of work life is not the sole responsibility of an organization and its management structures. The individual must accept part of the responsibility. This book provides extensive guidance on issues such as preparation to deal with change through the development of transformational intelligence, self-management skills and personal financial management. This book is the among the first in South Africa and one of few in the world to provide a holistic overview of the creation, development and maintenance of quality of work life (QWLO) in organizations.

Using an interdisciplinary approach, this book presents a wide range of methods and specific criteria for assessing hazard and exposure in the workplace environment, offering ways to reduce these hazards. This text provides coverage of basic risk factors, law-based protection of labor, shaping conditions of occupational safety and ergonomics, psychophysical capabilities of humans in the working environment, and more.

'Northern Exposures' is an important and thought-provoking book that shows how the labor movement has embraced environmental protection and is beginning to create a new and more sustainable vision for the future. Dave Bennett's knowledge and commitment shine through. He is, by turns, the skeptical philosopher sifting the evidence and the passionate partisan arguing for the rights of the people. It makes for a rich and exhilarating mixture.-Nigel Crisp, Permanent Secretary, U.K. Department of Health, and Chief Executive, National Health Service (2000-2006), Author, Turning the World Upside Down: The Search for Global Health in the 21st Century (Royal Society of Medicine Press, 2010)

This book provides a step-by-step guide to technical and operational integrity audits which has become invaluable for senior management and auditors alike. This book: Shows practitioners and students how to carry out internal audits to the key international health and safety, environment and quality standards Contains over 20 new case studies, 20 additional A-Factors, and superb new illustrations Includes checklists, forms and practical tips to make learning easier. With the addition of colour, Health and Safety Environment and Quality Audits delivers a powerful and proven approach to auditing business-critical risk areas. It covers each of the aspects that need to be taken into account for a successful risk-based audit to international or company standards and is an important resource for auditors and lead auditors, managers, HSEQ professionals, and others with a critical interest in governance, assurance and organizational improvement. The companion website at www.routledge.com/cw/asbury contains relevant articles, example risk management frameworks, and a video by the author explaining the key aspects of the book.

This is a complete and concise guide to creating and managing a successful environmental audit program. It provides step-by-step guidance on setting up an audit program for nearly every major component of environmental concern, from air standards to workplace safety, and from effluent discharge to waste handling and disposal.

Internal auditing is an essential tool for managing compliance, and for initiating and driving continual improvement in any organization’s systematic HSEQ performance. Health and Safety, Environment and Quality Audits includes the latest health and safety, environmental and quality management system standards – ISO 9001, ISO 14001 and ISO 45001. It delivers a powerful and proven approach to risk-based auditing of business-critical risk areas using ISO, or your own management systems. It connects the ‘PDCA’ approach to implementing management systems with auditing by focusing on the organization’s context and the needs and expectations of interested parties. The novel approach leads HSEQ practitioners and senior and line managers alike to concentrate on the most significant risks to their objectives, and provides a step-by-step route through The Audit AdventureTM to provide a high-level, future-focused audit opinion. The whole approach is aligned to the international standard guidance for auditing management systems (ISO 19011). This unique guide to HSEQ and operations integrity auditing has become the standard work in the field over three editions whilst securing bestseller status in Australasia, Europe, North America and South Africa. It is essential reading for senior managers and auditors alike – it remains the ‘go to’ title for those who aspire to drive a prosperous and thriving business based on world-class HSEQ management and performance.