Contents: 1. Introduction, 2. TQM and LIS Professionals, 3. Awareness of TQM among Library users and Professionals, 4. Profile of Manonmaniam Sundaranar University and Mahatma Gandhi University, 5. TQM and Demographic Characteristics of the Library Users and Professionals, 6. TQM Implementation - Findings, Suggestions and Conclusion, 7. Bibliography, 8. Index.

An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.

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