Contains brief vignettes of elementary school physical education teachers demonstrating some of the teaching skills described in the book.

Why some patients wait longer than others remains an important question. This book is a reference for health services researchers looking for statistical tools with which to study waiting times. The book offers detailed coverage of statistical concepts and methods for the analysis and interpretation of waiting-time data. It provides analysis from health services research perspective, rather than operations management, and contains a collection of examples.

Queueing Theory deals with systems where there is contention for resources, but the demands are only known probabilistically. This book can be considered to be a monograph or a textbook, and thus is aimed at two audiences: those who already know Queueing Theory but would like to know more of the Linear Algebraic Approach; and as a rst course for students who don't already have a strong background in probability, and feel more comfortable with algebraic arguments. Also, the equations are well suited to easy computation. In fact, there is much discussion on how various properties can be easily computed in any language that has automatic matrix operations (e.g., MATLAB). To help with physical insight, there are over 80 gures, numerous examples and exercises distributed throughout the book. There are, perhaps 50 books on QT that are available today, and most practitioners have several of them on their shelves. This book would be a good addition, as well as a good supplement to another text. This second edition has been updated throughout including a new chapter on Semi Markov Processes and new material on matrix representations of distributions and Power-tailed distribution. Lester Lipsky is a Professor in the Department of Computer Science and Engineering at the University of Connecticut.

ACRP report 55 examines passenger perception of level of service related to space allocation in specific areas within airport terminals. The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.