Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Now in its Third Edition, the Communications Standard Dictionary maintains its position as the most comprehensive dictionary covering communications technologies available. A one-of-a-kind reference, this dictionary remains unmatched in the breadth and scope of its coverage nd its pprimary reference for communications, computer, data processing, and control systems professionals.