In The Six Conversations of a Brilliant Manager, Alan J. Sears distils over 20 years' experience as a management consultant and coach into six simple conversational structures that cover every management situation.A natural storyteller with a great narrative gift, Sears delivers his message in an entirely unique manner &– as a work of business fiction.In this compelling and highly instructive tale you can follow the journey of newly promoted Operations Manager Sam Mitchell as he faces the everyday pressures and challenges of managing a team, and then relate his experiences to real life scenarios in your workplace.Conversation #1 &– What can you do about that?Conversation #2 &– Who should really own this?Conversation #3 &– How should we be behaving?Conversation #4 &– Who's really doing this?Conversation #5 &– Where are we heading?Conversation #6 &– How are we doing? This highly practical guide concludes with a simple how-to chapter, explaining why and how each conversation works, and when to use them, as well as providing accompanying tips and techniques. The Six Conversations of a Brilliant Manager is an instantly-applicable and hugely powerful toolkit for every manager and HR department looking to get the very best out of their people.

In The Six Conversations of a Brilliant Manager, Alan J. Sears distils over 20 years' experience as a management consultant and coach into six simple conversational structures that cover every management situation. A natural storyteller with a great narrative gift, Sears delivers his message in an entirely unique manner - as a work of business fiction. In this compelling and highly instructive tale you can follow the journey of newly promoted Operations Manager Sam Mitchell as he faces the everyday pressures and challenges of managing a team, and then relate his experiences to real life scenarios in your workplace. Conversation #1 - What can you do about that? Conversation #2 - Who should really own this? Conversation #3 - How should we be behaving? Conversation #4 - Who's really doing this? Conversation #5 - Where are we heading? Conversation #6 - How are we doing? This highly practical guide concludes with a simple how-to chapter, explaining why and how each conversation works, and when to use them, as well as providing accompanying tips and techniques. The Six Conversations of a Brilliant Manager is an instantly-applicable and hugely powerful toolkit for every manager and HR department looking to get the very best out of their people.

From the author of the BESTSELLING The Six Conversations of a Brilliant ManagerFollowing on from the success of The Six Conversations of a Brilliant Manager, Alan J. Sears turns his attention to leadership.This time we meet Julie-Anne Johnson, head of a division of a large healthcare company. When a colleague is taken ill she steps into a bigger role and discovers a business that is working reasonably well but that has become increasingly complacent. How can she encourage the team she has inherited to look at their roles with fresh eyes? How can she help them to recapture their initial enthusiasm and channel this to take the business on to bigger and better success? And can she use these same lessons at home to achieve the work-life harmony that she and her family needs?Fixation #1 VisionFixation #2 InspirationFixation #3 DevelopmentFixation #4 ActionThis highly practical guide delivers great lessons in leadership, concluding with a simple how-to chapter, explaining the thoughts and practice behind each fixation. It is an instantly-applicable and hugely powerful toolkit for every manager and HR department looking to get the very best out of their people.

From the author of the BESTSELLING The Six Conversations of a Brilliant ManagerFollowing on from the success of The Six Conversations of a Brilliant Manager, Alan J. Sears turns his attention to leadership.This time we meet Julie-Anne Johnson, head of a division of a large healthcare company. When a colleague is taken ill she steps into a bigger role and discovers a business that is working reasonably well but that has become increasingly complacent. How can she encourage the team she has inherited to look at their roles with fresh eyes? How can she help them to recapture their initial enthusiasm and channel this to take the business on to bigger and better success? And can she use these same lessons at home to achieve the work-life harmony that she and her family needs?Fixation #1 VisionFixation #2 InspirationFixation #3 DevelopmentFixation #4 ActionThis highly practical guide delivers great lessons in leadership, concluding with a simple how-to chapter, explaining the thoughts and practice behind each fixation. It is an instantly-applicable and hugely powerful toolkit for every manager and HR department looking to get the very best out of their people.

Whether youre a new or seasoned manager, youve probably been overwhelmed by unspoken employee expectations and human resources processes. It can be easy to ignore doing what you actually need to do as a manager to develop employees and keep the best ones. In this guidebook to managerial success, youll learn how to answer six simple questions employees care about the most: What is expected of me? What and how should I develop? How am I doing? How did I do? How will I be rewarded? What is next for me? While you may be blessed or cursed by a system that requires written goals, documented development plans, performance ratings, compensation rationalization, assessments of flight risks, and so on, you cannot let the performance process drive these critical conversations. Instead, let the conversations drive the performance process. Take a giant leap forward toward improving productivity and morale at your organization. It starts with Six Conversations.

Conversation techniques and tools that can help strong managers become great leaders Often the very same skills and traits that enable rising stars to achieve success "tenacity, aggressiveness, self-confidence" become liabilities when promoted into a leadership track. While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth. Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.