The Sales Upgrade is a sales strategy and methodology for consultative and experiential selling. Applicable to anyone wishing to be ethically persuasive and influential and anyone operating in a consultative capacity.

A groundbreaking book that identifies the current and future trends in sales, based on more than one hundred interviews with senior sales executives and sales experts from the corporate industry and academia across central Europe, the United Kingdom, and the United States. This book poses the question: What if there was a way that sales forces could help their organization to stay ahead of the competition and innovate? Many organizations featured in this book find ways to do just that. Learn more about their practices, methods, and how they prepare themselves for the future. Includes a visual framework, cases, and tools to use in your own organization.

Sales Techniques is an insightful and practical compilation of proven techniques and modern tools, designed to help both neophyte and seasoned sales professionals work with customers and successfully close the deal. From selling solutions instead of products to finding, communicating with, and even closing customers on the Internet, this latest addition to the popular Briefcase Books series will show salespeople how to organize their sales efforts, work successfully with today's more demanding customer base, efficiently and effectively close a sale, consistently follow up after the sale to encourage high-profit repeat business and referrals, and much more.

NEW YORK TIMES BESTSELLER • “If Michael Crichton had written a superhero novel, it would look a lot like Upgrade.”—The New York Times Book Review “You don’t so much sympathize with the main character as live inside his skin.”—DIANA GABALDON, #1 New York Times bestselling author of the Outlander series “Mysterious, fascinating, and deeply moving—exploring the very nature of what it means to be human.”—ALEX MICHAELIDES, #1 New York Times bestselling author of The Silent Patient and The Maiden ONE OF THE BEST BOOKS OF THE YEAR: Time, She Reads The mind-blowing new thriller from the New York Times bestselling author of Dark Matter and Recursion—currently in development as a motion picture at Steven Spielberg's Amblin Partners “You are the next step in human evolution.” At first, Logan Ramsay isn’t sure if anything’s different. He just feels a little . . . sharper. Better able to concentrate. Better at multitasking. Reading a bit faster, memorizing better, needing less sleep. But before long, he can’t deny it: Something’s happening to his brain. To his body. He’s starting to see the world, and those around him—even those he loves most—in whole new ways. The truth is, Logan’s genome has been hacked. And there’s a reason he’s been targeted for this upgrade. A reason that goes back decades to the darkest part of his past, and a horrific family legacy. Worse still, what’s happening to him is just the first step in a much larger plan, one that will inflict the same changes on humanity at large—at a terrifying cost. Because of his new abilities, Logan’s the one person in the world capable of stopping what’s been set in motion. But to have a chance at winning this war, he’ll have to become something other than himself. Maybe even something other than human. And even as he’s fighting, he can’t help wondering: what if humanity’s only hope for a future really does lie in engineering our own evolution? Intimate in scale yet epic in scope, Upgrade is an intricately plotted, lightning-fast tale that charts one man’s thrilling transformation, even as it asks us to ponder the limits of our humanity—and our boundless potential.

Updated and revised with eighty percent new material, this book is 100 percent of what readers need to upgrade, fix, or troubleshoot PCs Sixty-five percent of U.S. households own a PC; this book caters to the do-it-yourselfers in these households, both novices and tech hobbyists alike, who are looking for an approachable reference A one-stop reference for topics such as video, CD, and DVD; multimedia; storage; communications (network and Internet); peripherals; and integrating with laptops and handhelds Concludes with a step-by-step tutorial on building an "extreme" machine that can handle the most demanding multimedia or gaming applications Written by Marcia and Barry Press, authors of PC Toys (076454229X)