The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

Fiscal cutbacks, the public's declining confidence in government, and new ideologies are forcing the public sector in industrialized democracies to undertake major reforms. In these essays contributing authors examine changes to the political and economic environment and the ways in which governments have responded. The essays explain what is happening in government in the late twentieth century and suggest changes that can be expected in the future.

American Public Administration has been the go-to introductory textbook for Public Administration courses with a focus on civil society for the last decade. Now in an extensively revised and updated second edition, authors Cropf and Wagner weave the most recent and compelling research throughout every chapter to give students a useful, in-depth understanding of the field today. Changes to this edition include: A stronger focus on e-governance, and the ways in which technological change (e.g. social media, government information policy, surveillance) have transformed the government’s relationship with citizens as well as the role of the public servant/nonprofit worker at the federal, state, and local levels An expanded discussion of citizen participation in all aspects of governing, including the 2016 elections, the Occupy Wall Street movement, and the Black Lives Matter movement Updated mini case studies throughout the text on topics such as climate change, LGBT rights, and violent extremism to maximize student engagement A new section on major local government issues, including public–private partnerships, land-use planning, and economic development – and their relevance to Public Administration A chapter focusing on environmental policy administration and the role and responsibilities of public administrators in a time of global climate change Expanded coverage of the nonprofit sector and discussion of important linkages between Public Administration and Nonprofit Management A comprehensive suite of online supplements including PowerPoint slides, an Instructor’s Manual with suggested lectures, discussion questions, and a test bank (includes multiple choice, true-false, matching), as well as student exercises (written, individual, group, and web-based). Comprehensive, well-written, and offering a careful consideration of the fundamentals, American Public Administration, Second Edition is an ideal introductory text for courses at the undergraduate or graduate level, offering students a broader civil society context in which to understand public service.

The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

This open access book brings together scholars in the fields of management, public policy, regional studies, and organization theory around the concept of resilience. The aim is to provide a more holistic understanding of the complex phenomenon of resilience from a multi-sectorial, cross-national, and multidisciplinary perspective. The book facilitates a conversation across diverse disciplinary specializations and empirical domains. The authors contribute both to theory testing and theory development and provide key empirical insights useful for societies, organizations, and individuals experiencing disruptive pressures, not least in the context of a post-COVID-19 world. Diverse chapters are held together by a clear organization of the volume across levels of analysis (resilience in organizations and societies) and by an original perspective on resilience derived from an extended review, by the editors, of the existing literature and knowledge gaps, according to which each of the individual chapter contributions is positioned and connected to.

Batley and Larbi examine how governments of developing countries are organized to deliver public services. The book is based on comparative international studies of four service sectors: Health care, urban water, business promotion and agricultural marketing. Governments everywhere are being driven to adopt an 'indirect' approach - managing, contracting and regulating public agencies or private partners, rather than providing services directly. It questions how governments are responding and whether this approach is appropriate to the capacities of developing countries.