Reveals the essential determinants of maintenance service quality in order to promote tenant satisfaction. This title develops commodity strategies for the purchasing of maintenance services which make its optimization possible from the perspective of tenant satisfaction.

Addresses the societal and practical needs of housing associations, in order to develop better instruments for performance measurement. This book features a range of examples that are related to the public tasks of Dutch housing association. It ascertains a general guideline for performance management by housing associations.

Cross-disciplinary and critical in its approach, The SAGE Handbook of Housing Studies is an elucidating look at the key issues within the field. It covers the study of housing retrospectively, but also analyses the future directions of research and theory, demonstrating how it can contribute to wider debates in the social sciences. A comprehensive introductory chapter is followed by four parts offering complete coverage of the area: Markets: examines the perception of housing markets, how they function in different contexts, and the importance of housing behaviour and neighbourhoods Approaches: looks at how other disciplines - economics, geography, and sociology - have informed the direction of housing studies Context: traces the interactions between housing studies and other aspects of society, providing context to debate housing through issues of space, social, welfare and the environment. Policy: is a multi-disciplinary and comprehensive take on the major policy issues and the causes and possible solutions of housing problems such as regeneration and homelessness. Edited by leading names in the field and including international contributions, the book is a stimulating, wide-ranging read that will be an invaluable resource for academics and researchers in geography, urban studies, sociology, social policy, economics and politics.

Residents know exactly what their neighbourhood is like. House-hunters, on the other hand, must find out for themselves about the intangible social quality of a neighbourhood. As a simple rule of thumb, neighbourhood reputation can offer them an assessment of neighbourhood quality. In this research, regression analyses are applied to test whether neighbourhood reputations are being used as a proxy measure for neighbourhood quality in residential mobility choices and establishing the price of homes. The empirical results go beyond answering this research question. What price, for instance, do residents place on liveability? Why does urban restructuring so often fail to change the social make-up of an area, despite a marked increase in owner-occupation? Why does gentrification appear to emerge spontaneously, while deliberate attempts to gentrify an area often fail? How does a neighbourhood acquire that ‘golden edge’? This book also provides the answers to the above policy-oriented questions.

In the context of shifting regulatory approaches and changing provision structures in many Western rental housing systems, the notion of competition between social and private rental housing has received increasing attention from practitioners and academic researchers. This thesis explores and theorises the concept of inter-tenure competition in order to advance understanding of what it means in local and national market realities, as well as in business and political practices. Results indicate that competition in mixed markets is a complex matter, much of which is explained by the distinctive properties of social and private rental services. Inter-tenure competition is shown to be the interplay of structural and political conditions, individual and organisational business goals, and the perceptions and strategic decisions of both providers and consumers. The results suggest that the degree of competition relates to specific points in time and is mainly a question of which rental market segment one is looking at.

Available online via SciVerse ScienceDirect, or in print for a limited time only, The International Encyclopedia of Housing and Home, Seven Volume Set is the first international reference work for housing scholars and professionals, that uses studies in economics and finance, psychology, social policy, sociology, anthropology, geography, architecture, law, and other disciplines to create an international portrait of housing in all its facets: from meanings of home at the microscale, to impacts on macro-economy. This comprehensive work is edited by distinguished housing expert Susan J. Smith, together with Marja Elsinga, Ong Seow Eng, Lorna Fox O'Mahony and Susan Wachter, and a multi-disciplinary editorial team of 20 world-class scholars in all. Working at the cutting edge of their subject, liaising with an expert editorial advisory board, and engaging with policy-makers and professionals, the editors have worked for almost five years to secure the quality, reach, relevance and coherence of this work. A broad and inclusive table of contents signals (or tesitifes to) detailed investigation of historical and theoretical material as well as in-depth analysis of current issues. This seven-volume set contains over 500 entries, listed alphabetically, but grouped into seven thematic sections including methods and approaches; economics and finance; environments; home and homelessness; institutions; policy; and welfare and well-being. Housing professionals, both academics and practitioners, will find The International Encyclopedia of Housing and Home useful for teaching, discovery, and research needs. International in scope, engaging with trends in every world region The editorial board and contributors are drawn from a wide constituency, collating expertise from academics, policy makers, professionals and practitioners, and from every key center for housing research Every entry stands alone on its merits and is accessed alphabetically, yet each is fully cross-referenced, and attached to one of seven thematic categories whose ‘wholes' far exceed the sum of their parts

In previous years we have seen a recognition of the significant potential that exists for reducing energy use through innovation in residential buildings. This study investigates innovation challenges and identifies opportunities that could lead to a rapid increase in the adoption of highly energy-efficient housing concepts, particularly that of the passive house. To this end, it exemplifies, interprets and develops the innovation adoption theory through an investigation of views and experiences on the supply side, the demand side and the policy side. It highlights successful innovation trajectories and barriers experienced by businesses. It addresses both problems and positive experiences from the perspective of the end user and investigates different policy approaches. As such, the research reveals important features of innovation-adoption strategies in the building sector. It shows how multi-player enterprise collaboration plays a key role, and the study also recommends the development of quality assurance schemes. It makes a valuable contribution to discussions about how active the role of government policymakers and enterprise networks should be.