RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.

EBONY is the flagship magazine of Johnson Publishing. Founded in 1945 by John H. Johnson, it still maintains the highest global circulation of any African American-focused magazine.

Discover the freedom of open roads with Lonely Planet Grand Tour of Italy Road Trips, your passport to encountering Italy by car. Featuring four amazing road trips, plus up-to-date advice on the destinations you'll visit on the way. Follow the trail of bohemians and intellectuals from hedonistic beach towns to Renaissance jewels, all with your trusted travel companion. Get to Italy, rent a car, and hit the road! Inside Lonely Planet Grand Tour of Italy Road Trips : Lavish colour and gorgeous photography throughout Itineraries and planning advice to pick the right tailored routes for your needs and interests Get around easily - easy-to-read, full-colour route maps, detailed directions Insider tips to get around like a local, avoid trouble spots and be safe on the road - local driving rules, parking, toll roads Essential info at your fingertips - hours of operation, phone numbers, websites, prices Honest reviews for all budgets - eating, sleeping, sight-seeing, hidden gems that most guidebooks miss Useful features - including Detours, Walking Tours and Link Your Trip Covers Turin and the Riviera, Genoa, Venice, Padua, Florence and Tuscany, Rome and Lazio, Naples and more eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalise your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing The Perfect Choice: Lonely Planet Grand Tour of Italy Road Trips is perfect for exploring the classic sights of Italy via the road and discovering sights that are more accessible by car. Want to have a full-fledged Italian road trip? Check out Lonely Planet Italy's Best Trips for road trip itineraries that will give you a taste of what the whole country has to offer. Or looking to road trip in other Italian regions? Check out Lonely Planet's Amalfi Coast Road Trips, Italian Lakes Road Trips, or Tuscany Road Trips. Planning an Italian trip sans a car? Lonely Planet Italy, our most comprehensive guide to Italy, is perfect for exploring both top sights and lesser-known gems. About Lonely Planet: Lonely Planet is a leading travel media company and the world’s number one travel guidebook brand, providing both inspiring and trustworthy information for every kind of traveler since 1973. Over the past four decades, we’ve printed over 145 million guidebooks and grown a dedicated, passionate global community of travelers. You’ll also find our content online, and in mobile apps, video, 14 languages, nine international magazines, armchair and lifestyle books, ebooks, and more. Important Notice: The digital edition of this book may not contain all of the images found in the physical edition.