With quality programs proliferating in companies worldwide, the Malcolm Baldrige National Quality Award has become a valuable tool for benchmarking, improving, and recognizing quality efforts. The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth, an excellent resource for any organization seeking to use the criteria for quality and performance improvement, includes tips on the application process as well as common mistakes to avoid. Comprehensive and thoroughly up-to-date, this is the only book on the subject to address the ISO 9000:1994 standards. A complete case study of a Baldrige Award application follows the entire process from start to finish the application, the examiner's response, the feedback report, and the site visit preparation giving you an excellent view of how the process works as well as the challenges and commitments involved in achieving Baldrige Award levels of quality and performance. The book also includes a look at the future of the Baldrige Award. "This book presents information on the Malcolm Baldrige National Quality Award in a very intelligible manner that can be used for a comprehensive, readable interpretation of the criteria. The clear and concise explanations are useful for self-assessment and improvement. It is a fine addition to the literature on how to get better, faster, using these criteria as a roadmap." Edwin Shecter, President, Quality Resources Company 020163368XB04062001

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com

Will help org. respond to the diverse needs of students, the need for enhanced curriculum and educ. delivery methods, changing regulatory require., demanding accreditation require., and the growing role of the Internet. Whether your org. is small or large, is involved in K-12 or higher educ., or has one facility or multiple sites, these Criteria provide a valuable framework that can help you plan in an uncertain environment. Use the Criteria to assess performance on a range of key indicators: student learning, student and stakeholder satisfaction, educ. design and delivery, financial, faculty and staff development and well-being, and operations. Can help you align resources; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide

Malcolm and Me describes the seven criteria of the Malcolm Baldrige National Quality Award program to improve student achievement: leadership, strategic planning, student and market focus, information and analysis, faculty and staff satisfaction, process management in the classroom and the business office, and results. Each chapter introduces a different Baldrige category and an “essential question” to help the reader see the big picture. Malcolm and Me also includes an appendix for those interested in employing the Baldrige process in their school or who would like to seek the national award. In addition, a Baldrige self-assessment checklist is included to enable readers to evaluate the standing of their classroom, building, or district in regard to the seven criteria.

Innovations in Competitive Manufacturing is an examination of manufacturing innovations - both technical and knowledge-based. Over the recent past, technology has created dramatic changes in manufacturing. As a result, the book focuses on the use of technology in gaining competitive advantage in global manufacturing. Forty topics are surveyed in the book, organized into thirteen chapters. Each topic is a carefully written account by one or more leading researchers in that area. This is the first systematic examination of the recent innovations in manufacturing strategy and technology. In addition to providing an understanding of these manufacturing innovations, the book underscores the strategic importance of creating and sustaining the technological resources to ensure a stable manufacturing economic base. The book's purpose is to examine the elements that make today's manufacturers successful. Many examples from industry throughout the book will enable the reader to appreciate and comprehend the concepts presented in the article. In addition to the technical and innovative information, implementation issues concerning new ideas and manufacturing practices are explored within the topical discussions. Four in-depth descriptions of real-life cases provide illustration of key principles. The book has been constructed as a reference tool for manufacturing researchers, students, and practitioners. Hence, after reading the introduction `Innovation in Competitive Manufacturing: From JIT to E-Business', any section or topic in the book can be consulted and/or read in any sequence the reader may choose.