UNLOCK YOUR ORGANIZATION'S POTENTIAL AND IMPROVE PRODUCTIVITY "I hate my boss." Most employees have said or felt something like this at some point in their working lives. Many have resigned as a result, costing their employers untold amounts of money. With The 10 Keys of Effective Supervision, Rick Pierce and Jim Rowell hope to reverse that trend. The authors examine the following 10 Keys chapter by chapter: Supporting Growth Uniting Your Team Praising Others Expecting Excellence Requiring Accountability Valuing What You Believe Instilling Independence Sharing Continuously Optimizing Ownership Realigning Your Efforts The bottom line is productivity. Organizations exist to get things done. The objective is growth. If organizations are to thrive, they need the right kind of employees and the right kind of supervisors to lead them. About Rising Sun Consultants: Rising Sun Consultants is a management-consulting firm based in Harrisburg, Pennsylvania, which uses a holistic approach to servant leadership. Using a unique questioning style, Rising Sun Consultants helps clients improve productivity by focusing on the growth and development of their people. "It is our goal to serve organizations in creating, developing, and maintaining a culture which inspires and motivates people to reach new horizons--both personally and professionally." www.risingsunconsultants.com

Containing ten years of experience, this complete "seminar in a book" includes success tips for supervisors, and "hands-on, real-world" activities that teach the many and varied skills necessary for success in today's workplace. It develops individuals who know not only about supervision, but who know how to supervise. Chapter topics cover leadership, facilitating change, communication, ethics, motivation, decision making and problem solving, performance appraisal, employee complaints, workplace violence, legal issues, training, health and safety, staffing, and team building and teamwork. For supervisors, team leaders, and work coaches--for on-the-job training, business and industry seminars, and distance learning.

If you want to learn the keys to great supervisory management, or if you want to help someone else improve their skills then this very practical book is exactly what you need. This important book is ideal for anyone thinking of starting out on a supervisory career, or anyone new to supervision or management who may not have had any formal guidance or training. It looks at the whole range of skills needed for effective supervision of staff and processes, and presents a logical, effective and highly practical way to develop these skills. This book not only looks at what the supervisor does and could do, but it also provides the exercises, checklists, self evaluations and reminders to make an immediate impact. These tools are found following each chapter and are a great way to focus the ideas of the chapter in ones mind. The content focuses on those matters that are of direct relevance to the daily performance of a working manager/supervisor in his or her job and provides the exact steps to immediate improvement. The book will be useful for already established managers and supervisors and anyone newly promoted to supervisory level. It covers the full range of important topics including leadership and supervision, team organization, planning and control, problem solving, communications, time management, delegation, human relations and more.

An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision." —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.

Supervision is currently a "hot topic" in social work. The editors of this volume, both social work educators and researchers, believe that good supervision is fundamental to the development and maintenance of effective practice in social work. Supervision is seen as a key vehicle for continuing development of professional skills, the safeguarding of competent and ethical practice and oversight of the wellbeing of the practitioner. As a consequence the demand for trained and competent supervisors has increased and a perceived gap in availability can create a call for innovation and development in supervision. This book offers a collection of chapters which contribute new insights to the field. Authors from Australia and New Zealand, where supervision inquiry is strong, offer research-informed ideas and critical commentary with a dual focus on supervision of practitioners and students. Topics include external and interprofessional supervision, retention of practitioners, practitioner resilience and innovation in student supervision. This book will be of interest to supervisors of both practitioners and students and highly relevant to social work academics. This book was originally published as a special issue of Australian Social Work.

A practical, hands-on workbook, Becoming an Effective Supervisor neatly fills the gap in supervision resources available to mental health practitioners. The workbook is designed to help clinical counselors and therapists create effective supervision programs of their own, and to address the individual needs of their students. The leading contemporary models of supervision are discussed, as well as the necessary components of a successful supervision curriculum. A framework is then provided for counselors and therapists to develop a personalized and highly effective supervisory style to implement with their own students. The unique exploration exercises in each chapter allow readers to actively integrate the information provided, and to apply these lessons and skills to their own supervisory experiences. Students too will benefit from her concise examination of the theories, applications, and goals of the supervision process. Along with a discussion of the ethical, legal, and multicultural issues faced by clinical supervisors, practical analyses and applications ensure that this book will be a valued addition to any clinical counseling or therapy library.