Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Switched-On Quality breaks new ground in providing practical, hands-on assistance in dealing with one of the biggest challenges (and opportunities) of all: How to get more people to bring more of their discretionary effort to the task at hand?ensuring that customers will decide to choose your products and services rather than the other guys'. The book's premise is simple and straightforward: If what you're after is employee buy-in, then you've got some intra-organizational selling and marketing to do. The book offers practical, proven, and readily applicable guidance on how to position quality (or TQM or Six Sigma) so that people will not only be well informed about the discipline, but also aligned and energized by the prospect of its application.

For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.

It is clear that our society must become a more sustainable one. To that end, we must change both our production and our consumption patterns. Some argue that this implies the abolition of democratic processes, and thus of citizens' participation in environmental policy. Others argue the opposite: the only way to avoid impending environmental disaster is by engaging in common deliberation and contemplation. Is participation, then, a negative force or not? This volume is one of the first coordinated attempts to study the relationship between democratic, participatory forms of decision making and the quality of environmental decisions. The central question is how can the normatively desirable practice of participatory decision making be combined with an effective approach to environmental issues? Guided by a theoretical introduction by the editors, the 15 chapters deal with topics ranging from the scale of environmental problems, local agenda 21, infrastructural decisions, strategic planning, to environmental policy in developing countries. Three chapters are devoted to each of these broad themes. Each presents either a theoretical or an empirical argument about the central research question, shedding light on such issues as the measurement of decision quality, participation techniques, and the link between participation and decision quality, drawing on experience gained in Europe, North and South America, Asia, and Africa. The introductions to the individual parts of the book have been collectively written by the contributors, who represent a range of professional disciplines, including political science, public policy and planning.