This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.

With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.

"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.

Meant for home builders to help them streamline their work, save time, and avoid costly mistakes. Including checklists, code information and technical data, this title is aimed at those involved in the home building industry.

Homeowner maintenance reference manual including 380 residential workmanship guidelines covering conditions and maintenance for topics including: floors and ceilings; roofs and gutters; foundations and basements; interior/exterior components; grounds; utility systems; and walls. Homeowner and builder maintenance responsibilities are stated along with the performance guideline and additional information for each topic. Green home construction is also covered.

his resource is the latest in NAHB's long commitment to home buyer preferences research. It provides the most current and accurate information on buyer preferences so that you can deliver the home (and community) that today's buyers want and are willing to pay for. In this latest study, the analysis shows not only what the typical, average buyer wants in terms of features, layout, technology or community amenities, but also how those preferences differ based on demographic factors, such as age, race/ethnicity, geographic location, income or price point.

The House That She Built is inspired by and dedicated to the REAL women behind the home built exclusively by a team of women in construction, skilled tradeswomen, and women-owned companies. The House That She Built educates young readers about the people and skills that go into building a home. One by one, children learn about the architect, framer, roofer and many more as they contribute their individual skills needed to complete the collective project -- a new home. With illustrations that connect and empower and words that build upon each other with each page, this book will leave all kids (she, he, and they) excited about their own skills and interested in learning new ones.